MagikFlame Return Policy
Every return window, fee, and holiday extension for MagikFlame — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
These fireplaces ship via freight, and you must inspect the boxes for damage and note it on the Bill of Lading BEFORE the driver leaves - sign for it as undamaged and you forfeit any damage claim entirely, even if the unit turns out broken once you unbox it.
Policy at a glance
- Return window
- 30 days (non-defective, original packaging, 20% restocking fee)
- Return shipping
- Customer pays return shipping in both directions for non-defective returns, plus the original outbound shipping cost is deducted from the refund. Defective parts get a free return label once tech support confirms the issue.
- Free returns
- No - fee deducted
- Restocking fee
- 20% restocking fee on all non-defective returns, calculated on total order value including shipping; a $100 cancellation fee applies if the order is already picked and packed; a $500 fee applies to any opened or assembled mantel; a $100 surcharge applies if you use duct tape instead of clear tape to repack a return.
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Opened or improperly repackaged mantels (subject to $500 fee), units damaged during customer installation, units that have been re-painted or re-powder-coated, items returned outside original packaging
Why MagikFlame earned a C-
About MagikFlame
Holographic flame technology is what separates MagikFlame from a standard electric fireplace insert - the glass projects a 3D-looking flame instead of the usual plastic log-and-light-bulb setup. Because these units ship freight (think pallets, not UPS boxes), the return process is a lot more involved than typical furniture: you have to inspect for shipping damage before the driver even leaves. It draws homeowners who want fireplace ambiance without the venting or gas line a real fireplace requires, often in apartments or older homes. One real catch to know upfront: returning a non-defective unit costs you a 20% restocking fee plus both directions of freight shipping, so this isn't an impulse buy to try and send back if it doesn't fit your space.
What they sell
- HoloFlame holographic electric fireplace inserts
- Fireplace mantel packages
- DragonBlaze electric fireplace inserts
- Log sets and fireplace accessories
Frequently asked questions
What is MagikFlame's return window?
30 days (non-defective, original packaging, 20% restocking fee)
Does MagikFlame offer free returns?
No - fee deducted
How much does MagikFlame charge for return shipping?
Customer pays return shipping in both directions for non-defective returns, plus the original outbound shipping cost is deducted from the refund. Defective parts get a free return label once tech support confirms the issue.
Does MagikFlame charge a restocking fee?
20% restocking fee on all non-defective returns, calculated on total order value including shipping; a $100 cancellation fee applies if the order is already picked and packed; a $500 fee applies to any opened or assembled mantel; a $100 surcharge applies if you use duct tape instead of clear tape to repack a return.
Does MagikFlame extend its return window for the holidays?
None published
What items cannot be returned to MagikFlame?
Opened or improperly repackaged mantels (subject to $500 fee), units damaged during customer installation, units that have been re-painted or re-powder-coated, items returned outside original packaging
Also known as
magikflame.com, magikflame
Return-policy data is compiled from MagikFlame’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MagikFlame’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.