Maisonette Return Policy
Every return window, fee, and holiday extension for Maisonette — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Because Maisonette is a marketplace of 800+ brands, a single order with items from different brands ships separately and each brand's items need their own return label - don't expect to bundle a multi-brand order into one return package.
Policy at a glance
- Return window
- 30 days (eligible items)
- Return shipping
- A flat $9.95 fee applies per return shipment regardless of reason, and since Maisonette is a marketplace, each brand's items in a multi-brand order need their own separate return label.
- Free returns
- No - $9.95 fee deducted
- Restocking fee
- None
- Holiday extension
- Items purchased between November 15 and December 15 can be returned through January 15; purchases after December 15 follow the standard 30-day policy.
- Holiday deadline
- Jan 15, 2027
- Category
- Kids
Can’t be returned: Final Sale items, gift cards, items sold 'As Is' or in 'Open Box' condition, worn/washed/assembled/unpackaged items, items missing original tags, items with damaged or missing packaging (unless damaged in shipping), personalized or monogrammed items, worn swimwear or swimwear missing the sanitary liner or tags, items from international brands
Holiday purchase window: Nov 15, 2026 → Dec 15, 2026
Why Maisonette earned a B-
About Maisonette
Curated is the operative word here - Maisonette hand-picks over 1,000 kids and baby brands rather than selling everything under the sun, positioning itself as the edited alternative to a big-box baby registry. Because it's a marketplace, not a single retailer, your order might arrive in several boxes from different vendors, and returns get processed the same fragmented way. Parents furnishing a nursery or building a well-curated kids' wardrobe, rather than bargain-hunting, tend to shop here. One thing to plan around: you must actually ship the item back within the 30-day window, not just start the return request - miss that shipping deadline and the return gets denied even if you initiated it in time.
What they sell
- Designer kids' and baby clothing from boutique brands
- Kids' shoes and back-to-school accessories
- Nursery furniture and home decor
- Toys, gear, and baby essentials
Frequently asked questions
What is Maisonette's return window?
30 days (eligible items)
Does Maisonette offer free returns?
No - $9.95 fee deducted
How much does Maisonette charge for return shipping?
A flat $9.95 fee applies per return shipment regardless of reason, and since Maisonette is a marketplace, each brand's items in a multi-brand order need their own separate return label.
Does Maisonette charge a restocking fee?
None
Does Maisonette extend its return window for the holidays?
Items purchased between November 15 and December 15 can be returned through January 15; purchases after December 15 follow the standard 30-day policy.
What items cannot be returned to Maisonette?
Final Sale items, gift cards, items sold 'As Is' or in 'Open Box' condition, worn/washed/assembled/unpackaged items, items missing original tags, items with damaged or missing packaging (unless damaged in shipping), personalized or monogrammed items, worn swimwear or swimwear missing the sanitary liner or tags, items from international brands
Also known as
maisonette.com, maisonette
Return-policy data is compiled from Maisonette’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Maisonette’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.