Marshalls Return Policy
Editor-verified return-policy details for Marshalls.
About Marshalls
The thrill at Marshalls is the hunt. You walk in not quite sure what you'll find, and that's the whole point — name-brand stuff at markdowns, but the inventory shifts constantly, so the cashmere sweater you spotted last week is probably gone. It's part of the TJX family, same parent as TJ Maxx and HomeGoods, which is why the vibe feels familiar if you've been to either.
The shoppers here tend to be the patient, bargain-minded type who don't mind digging through racks for a deal. No membership, no gimmicks — just rotating overstock and closeout merchandise priced well below department-store tags. The honest catch: organization isn't their strong suit, and aisles can get genuinely picked-over and messy by the weekend. Go on a quiet weekday morning if you actually want to browse. Returns run 30 days in-store, 40 days online, so keep your receipt either way.
What they sell
- Brand-name apparel at a discount — Calvin Klein, Levi's, Nike — though stock depends entirely on what shipped that week
- Shoes, from everyday sneakers to dressier name brands, usually a few bucks under retail
- Handbags and accessories, including the occasional real designer find buried in the racks
- Home goods — bedding, kitchen gear, candles — overlapping a lot with what you'd see at HomeGoods
- Beauty and fragrance closeouts, plus a wall of marked-down skincare and bath stuff
Why Marshalls earned a B
Policy at a glance
- Return window
- 30 days (in-store); 40 days (online)
- Window (days)
- 30 days
- Free returns
- Yes for in-store returns; fee applies for mail returns
- Return shipping cost
- Free in-store; $11.99 flat fee for mail returns (deducted from refund)
- Restocking fee
- None
- Holiday extension
- Yes — in-store purchases Oct 5–Dec 24 returnable through Jan 25; online purchases Oct 5–Dec 24 returnable through Feb 4
- Holiday purchase window
- Oct 5 → Dec 24
- Holiday return deadline
- Jan 25 (in-store); Feb 4 (online)
- Non-returnable items
- Final sale items, used/worn/unsellable merchandise, gift cards, items over $1,000 (must contact customer service)
- Time-bomb items
- None documented beyond final sale
- Category
- Off Price Retail
Frequently asked questions
What is Marshalls's return window?
30 days (in-store); 40 days (online)
Does Marshalls offer free returns?
Yes for in-store returns; fee applies for mail returns
How much does Marshalls charge for return shipping?
Free in-store; $11.99 flat fee for mail returns (deducted from refund)
Does Marshalls charge a restocking fee?
None
Does Marshalls extend its return window for the holidays?
Yes — in-store purchases Oct 5–Dec 24 returnable through Jan 25; online purchases Oct 5–Dec 24 returnable through Feb 4
What items cannot be returned to Marshalls?
Final sale items, used/worn/unsellable merchandise, gift cards, items over $1,000 (must contact customer service)
Also known as
marshalls.com
Return-policy data is sourced from Marshalls’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Marshalls’s official site before purchase.