Mattress Firm Return Policy
Every return window, fee, and holiday extension for Mattress Firm — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You must sleep on the mattress for at least 30 nights before you can return or exchange it, and removing the white law tag voids the entire trial — leave it attached until you've decided.
Policy at a glance
- Return window
- 120 nights (min. 30-night break-in; $249.99 processing fee)
- Return shipping
- $249.99 flat processing charge covers pickup/exchange
- Free returns
- No - $249.99 return processing fee
- Restocking fee
- $249.99 processing charge for exchange or return (not applicable in Hawaii per state law)
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Clearance/outlet/preowned merchandise, floor and display models, pillows, mattress protectors, adjustable bases (except TEMPUR-ActiveBreeze Smart Bed), furniture/accessories, special order sizes (Cal King, Split Cal King, three-quarter, crib, futon)
Why Mattress Firm earned a C
About Mattress Firm
Mattress Firm is the country's biggest brick-and-mortar mattress chain, built through years of buying up smaller regional chains — you've probably driven past a few of their stores without realizing they're all the same company. The pitch is the 120 Night Sleep Trial: try a mattress at home and swap or return it if it's not right.
The trial has real strings attached, though. You're required to sleep on the mattress for at least 30 nights before you can act on the trial, and returning or exchanging it costs a flat $249.99 processing fee regardless of the mattress's price. Skip the mattress protector at your own risk — a stained or damaged mattress voids the whole trial.
What they sell
- Mattresses across every price tier, from Sealy and Serta to Tempur-Pedic
- Adjustable bases and smart beds
- Bedding, pillows, and mattress protectors
- Bed frames and bedroom furniture
Frequently asked questions
What is Mattress Firm's return window?
120 nights (min. 30-night break-in; $249.99 processing fee)
Does Mattress Firm offer free returns?
No - $249.99 return processing fee
How much does Mattress Firm charge for return shipping?
$249.99 flat processing charge covers pickup/exchange
Does Mattress Firm charge a restocking fee?
$249.99 processing charge for exchange or return (not applicable in Hawaii per state law)
Does Mattress Firm extend its return window for the holidays?
None published
What items cannot be returned to Mattress Firm?
Clearance/outlet/preowned merchandise, floor and display models, pillows, mattress protectors, adjustable bases (except TEMPUR-ActiveBreeze Smart Bed), furniture/accessories, special order sizes (Cal King, Split Cal King, three-quarter, crib, futon)
Also known as
mattressfirm.com, mattress firm
Return-policy data is compiled from Mattress Firm’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Mattress Firm’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.