Max & Lily Return Policy
Every return window, fee, and holiday extension for Max & Lily — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If a piece looks damaged or is missing parts, report it within 14 days of the tracked delivery date - that's a much tighter window than the general 30-day return period, and missing it means you're stuck with the standard return process instead of a straightforward replacement.
Policy at a glance
- Return window
- 30 days from delivery (14 days for missing-item claims)
- Return shipping
- Customer pays; discounted return shipping rate offered and deducted from the refund, with pickup schedulable from the customer's door
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Mattresses (final sale)
Time-sensitive items: Fold 'n Fun Lounger Chair and matching couches are only returnable unopened, in original packaging
Why Max & Lily earned a C+
About Max & Lily
Bunk beds and kids' furniture that ships flat-pack is the core business here - Max & Lily makes solid-wood bedroom furniture built for small spaces and growing families, sold mostly online rather than in big-box furniture stores. It's a direct-to-consumer brand competing against both traditional kids' furniture makers and cheaper mass-market options, positioning itself on sturdier wood construction. Parents outfitting a shared kids' room or maximizing a small apartment tend to be the target buyer. One real caveat: mattresses sold alongside the furniture are final sale, so don't count on returning one if it's not the right firmness.
What they sell
- Bunk beds and loft beds
- Kids' dressers and bookcases
- Trundle beds and daybeds
- Kids' chairs like the Fold 'n Fun Lounger
Frequently asked questions
What is Max & Lily's return window?
30 days from delivery (14 days for missing-item claims)
Does Max & Lily offer free returns?
No - fee deducted
How much does Max & Lily charge for return shipping?
Customer pays; discounted return shipping rate offered and deducted from the refund, with pickup schedulable from the customer's door
Does Max & Lily charge a restocking fee?
None
Does Max & Lily extend its return window for the holidays?
None published
What items cannot be returned to Max & Lily?
Mattresses (final sale)
Also known as
maxandlily.com, max and lily
Return-policy data is compiled from Max & Lily’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Max & Lily’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.