MaxAroma Return Policy
Every return window, fee, and holiday extension for MaxAroma — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You only get one free return per calendar month — a second return in the same month costs a $12 label fee plus a 20-25% restocking fee, so bundle anything you might send back into a single request.
Policy at a glance
- Return window
- 30 days (one free return per month; fees apply after)
- Return shipping
- First return per month: free prepaid label. Additional returns in the same month: $12 return label fee
- Free returns
- Yes (one per month)
- Restocking fee
- None on first return in acceptable condition; up to 50% if a fragrance is used/altered; 20-25% on additional same-month returns
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Cosmetics, skincare, and perfume atomizers (5ml pocket perfume) are final sale; replacement shipments are final sale; APO/FPO needs customer service confirmation first
Time-sensitive items: Damage/shortage claims must be reported within 10 days of delivery (vs. 30-day general return window)
Why MaxAroma earned a B+
About MaxAroma
MaxAroma is a discount fragrance retailer — name-brand perfume and cologne (Creed, Xerjoff, Parfums de Marly) at prices well under department store retail, plus its own discovery and sample kits for people who want to try a scent before committing to a full bottle. The catalog runs from mainstream celebrity fragrances to niche houses most drugstores don't carry.
Because a good chunk of the business is opened testers and gift sets, the return rules get specific fast: you get one free return a month, cosmetics and small atomizer samples are final sale, and a fragrance that comes back visibly used can lose up to half its refund to a restocking fee. Buy the smaller size first if you're unsure about a scent — full bottles get penalized hardest for return wear.
What they sell
- Name-brand perfume and cologne at discount pricing
- Niche and designer fragrance houses (Xerjoff, Creed, Parfums de Marly)
- Fragrance discovery and sample kits
- Skincare and cosmetics
Frequently asked questions
What is MaxAroma's return window?
30 days (one free return per month; fees apply after)
Does MaxAroma offer free returns?
Yes (one per month)
How much does MaxAroma charge for return shipping?
First return per month: free prepaid label. Additional returns in the same month: $12 return label fee
Does MaxAroma charge a restocking fee?
None on first return in acceptable condition; up to 50% if a fragrance is used/altered; 20-25% on additional same-month returns
Does MaxAroma extend its return window for the holidays?
None published
What items cannot be returned to MaxAroma?
Cosmetics, skincare, and perfume atomizers (5ml pocket perfume) are final sale; replacement shipments are final sale; APO/FPO needs customer service confirmation first
Also known as
maxaroma.com, maxaroma
Return-policy data is compiled from MaxAroma’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MaxAroma’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.