maxbone Return Policy
Every return window, fee, and holiday extension for maxbone — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
US customers get one free exchange per order - use it instead of a return-and-rebuy if you just need a different size or color, since it skips the return-shipping fee entirely.
Policy at a glance
- Return window
- 14 days from order receipt
- Return shipping
- US orders: customer pays or uses a pre-paid Returnly label with the cost deducted from the refund; international orders: customer covers all return shipping and any customs/import fees
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pets
Can’t be returned: Grooming items, treats, gift cards, food products, gift sets, free items from BOGO promotions, items marked final sale
Why maxbone earned a C
About maxbone
Design-forward dog gear is the whole angle - maxbone sells dog beds, coats, and accessories that look like they belong in a home decor catalog rather than a pet store aisle. It's a direct-to-consumer brand competing on aesthetics as much as function, popular with people who treat their dog's stuff as part of the household design. You'll see a lot of neutral tones and minimalist shapes rather than the bright plastic look of mass-market pet products. One thing to know: food, treats, and grooming items are excluded from returns entirely, so this policy really only covers the beds, coats, and hard goods.
What they sell
- Dog beds and blankets
- Dog coats and sweaters
- Leashes, collars, and harnesses
- Travel carriers and bowls
Frequently asked questions
What is maxbone's return window?
14 days from order receipt
Does maxbone offer free returns?
No - fee deducted
How much does maxbone charge for return shipping?
US orders: customer pays or uses a pre-paid Returnly label with the cost deducted from the refund; international orders: customer covers all return shipping and any customs/import fees
Does maxbone charge a restocking fee?
None
Does maxbone extend its return window for the holidays?
None published
What items cannot be returned to maxbone?
Grooming items, treats, gift cards, food products, gift sets, free items from BOGO promotions, items marked final sale
Also known as
maxbone.com, max bone
Return-policy data is compiled from maxbone’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on maxbone’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.