Merlette Return Policy
Every return window, fee, and holiday extension for Merlette — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Report any damaged or wrong item within 3 business days of delivery - that's the only way to get free return shipping; everything else is on your dime.
Policy at a glance
- Return window
- 14 days (full-price items only, unworn with hangtag attached)
- Return shipping
- Customer pays return shipping unless the order arrived damaged or incorrect and is reported within 3 business days of receipt
- Free returns
- No - fee deducted
- Restocking fee
- May be charged if a return doesn't meet the qualifying criteria (unworn, unwashed, hangtag intact)
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Sale items (final sale), international orders
Why Merlette earned a D+
About Merlette
Loose, romantic silhouettes with a distinctly French sensibility set this New York womenswear label apart from the fast-fashion crowd. Merlette designs blouses and dresses meant to look effortless rather than trend-chasing, at a price point aimed at buyers who want fewer, better pieces instead of a full closet refresh every season. It shows up often in editorial "quiet luxury" roundups, which tells you who's shopping there. One real catch: sale items are final sale with zero exceptions, and even full-price returns need the hangtag still attached, so don't cut tags off until you're sure a piece is a keeper.
What they sell
- Silk and cotton blouses with statement sleeves
- Flowy midi and maxi dresses
- Wide-leg trousers and skirts
- Ready-to-wear separates in seasonal prints
Frequently asked questions
What is Merlette's return window?
14 days (full-price items only, unworn with hangtag attached)
Does Merlette offer free returns?
No - fee deducted
How much does Merlette charge for return shipping?
Customer pays return shipping unless the order arrived damaged or incorrect and is reported within 3 business days of receipt
Does Merlette charge a restocking fee?
May be charged if a return doesn't meet the qualifying criteria (unworn, unwashed, hangtag intact)
Does Merlette extend its return window for the holidays?
None published
What items cannot be returned to Merlette?
Sale items (final sale), international orders
Also known as
merlettenyc.com, merlette, merlette nyc
Return-policy data is compiled from Merlette’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Merlette’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.