Merrell Return Policy
Every return window, fee, and holiday extension for Merrell — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
An exchange order auto-cancels if it doesn't arrive back within 21 days of you starting the request, so don't let an exchange sit once you've begun it.
Policy at a glance
- Return window
- 30 days (unworn, in original packaging)
- Return shipping
- Free return and exchange shipping within 30 days; original shipping charges are non-refundable
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Footwear
Can’t be returned: Gift cards, final sale items
Why Merrell earned a B+
About Merrell
Trail hikers and trail-running shoes built to handle actual mud, not just sidewalks, are what put this outdoor footwear brand on trailheads across the country. Merrell got its start making boots for serious backcountry use and has since expanded into everyday hiking shoes and casual outdoor sneakers, appealing to weekend hikers as much as thru-hikers. The brand's Moab hiking shoe line built a loyal following for being comfortable straight out of the box, which matters when blisters usually mean weeks of break-in. Just know that if you exchange for a different size, that new order automatically cancels if it doesn't arrive back within 21 days of you starting the process, so don't let an exchange request sit.
What they sell
- Moab hiking shoes and boots
- Trail-running shoes
- Casual outdoor sneakers
- Kids' hiking and everyday shoes
Frequently asked questions
What is Merrell's return window?
30 days (unworn, in original packaging)
Does Merrell offer free returns?
Yes
How much does Merrell charge for return shipping?
Free return and exchange shipping within 30 days; original shipping charges are non-refundable
Does Merrell charge a restocking fee?
None
Does Merrell extend its return window for the holidays?
None published
What items cannot be returned to Merrell?
Gift cards, final sale items
Also known as
merrell.com, merrell
Return-policy data is compiled from Merrell’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Merrell’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.