MGA Shop Return Policy
Every return window, fee, and holiday extension for MGA Shop — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
MGA Shop doesn't do exchanges at all - if the size or item is wrong, it's a return for refund and placing a brand-new order, not a simple swap.
Policy at a glance
- Return window
- 30 days (90 days during extended holiday window)
- Return shipping
- Customer pays return shipping; original delivery and return shipping charges are non-refundable
- Free returns
- No - customer pays return shipping
- Restocking fee
- 20% restocking fee on orders over $600
- Holiday extension
- Extended to 90 days for purchases made in the run-up to the 2025 holiday season (effective through January 15, 2026); this window has repeated in past years
- Category
- Toys
Can’t be returned: Pre-orders (final sale), refused deliveries; items bought under free-shipping promotions lose that shipping value on return
Why MGA Shop earned a C
About MGA Shop
LOL Surprise dolls and Bratz reboots that show up on every kid's birthday list trace back to this toy company's own direct-to-consumer shop. MGA Entertainment runs the MGA Shop as the official source for its own toy lines, letting parents skip third-party markups on collectibles that sell out fast at big-box retailers. It's a reliable place to find exclusive sets and pre-orders before they hit shelves elsewhere, though pre-orders are final sale, so there's no backing out once you commit. One real gotcha: MGA doesn't offer exchanges at all, so a wrong size or duplicate toy means a return for refund and placing a brand-new order rather than a simple swap.
What they sell
- LOL Surprise dolls and playsets
- Bratz dolls and fashion packs
- Little Tikes ride-on toys and playhouses
- Rainbow High and Na! Na! Na! Surprise collectibles
Frequently asked questions
What is MGA Shop's return window?
30 days (90 days during extended holiday window)
Does MGA Shop offer free returns?
No - customer pays return shipping
How much does MGA Shop charge for return shipping?
Customer pays return shipping; original delivery and return shipping charges are non-refundable
Does MGA Shop charge a restocking fee?
20% restocking fee on orders over $600
Does MGA Shop extend its return window for the holidays?
Extended to 90 days for purchases made in the run-up to the 2025 holiday season (effective through January 15, 2026); this window has repeated in past years
What items cannot be returned to MGA Shop?
Pre-orders (final sale), refused deliveries; items bought under free-shipping promotions lose that shipping value on return
Also known as
shop.mgae.com, mga shop, mga entertainment
Return-policy data is compiled from MGA Shop’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MGA Shop’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.