Mint & Lily Return Policy
Every return window, fee, and holiday extension for Mint & Lily — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Double-check any name, date, or initials you enter for personalization before submitting - customization errors on your end aren't covered, and personalized pieces are final sale unless the item itself arrives defective or wrong.
Policy at a glance
- Return window
- 30 days (non-personalized items only; personalized items are final sale)
- Return shipping
- Prepaid return shipping and no restocking fee on eligible US domestic returns; international change-of-mind returns are customer-paid and refunded as store credit only; original shipping charges are never refunded
- Free returns
- Yes (US domestic, non-personalized items)
- Restocking fee
- None on eligible US domestic returns
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Personalized or custom items (final sale, change-of-mind returns not accepted) unless defective, damaged, or incorrect under the Quality Promise; customization errors caused by information the customer provided
Why Mint & Lily earned a B+
About Mint & Lily
A necklace with your kid's actual handwriting engraved onto it is the kind of piece that made this personalized jewelry brand a go-to for sentimental gifts. Mint & Lily specializes in custom name necklaces, birthstone pieces, and handwriting jewelry, aimed squarely at moms buying gifts for other moms - think Mother's Day, push presents, and milestone birthdays. The personalization is the whole draw, but it comes with a real tradeoff: once a piece is custom-made, it's final sale unless something is actually wrong with it. Non-personalized jewelry, by contrast, gets a fully free 30-day return with a prepaid label, so save your test purchases for items you can size or style before customizing anything.
What they sell
- Custom handwriting necklaces and bracelets
- Personalized name and initial necklaces
- Birthstone jewelry for moms and grandmothers
- Non-personalized everyday gold and silver jewelry
Frequently asked questions
What is Mint & Lily's return window?
30 days (non-personalized items only; personalized items are final sale)
Does Mint & Lily offer free returns?
Yes (US domestic, non-personalized items)
How much does Mint & Lily charge for return shipping?
Prepaid return shipping and no restocking fee on eligible US domestic returns; international change-of-mind returns are customer-paid and refunded as store credit only; original shipping charges are never refunded
Does Mint & Lily charge a restocking fee?
None on eligible US domestic returns
Does Mint & Lily extend its return window for the holidays?
None published
What items cannot be returned to Mint & Lily?
Personalized or custom items (final sale, change-of-mind returns not accepted) unless defective, damaged, or incorrect under the Quality Promise; customization errors caused by information the customer provided
Also known as
mintandlily.com, mint and lily, mint & lily
Return-policy data is compiled from Mint & Lily’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Mint & Lily’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.