Mulberry Return Policy
Every return window, fee, and holiday extension for Mulberry — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Monogramming an item feels like a nice personal touch, but the moment it's applied, the return right disappears entirely, even if you cancel within the standard window, so be certain before customizing.
Policy at a glance
- Return window
- 30 days (full price; 14 days on sale items)
- Return shipping
- Free via a UPS pre-paid label requested by email; collections available within the US only
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Luxury
Can’t be returned: Earrings and face coverings (hygiene reasons), stickers once the backing is peeled, items with monogramming applied, damage from normal wear and tear or airline mishandling
Time-sensitive items: Sale items must be returned within 14 days versus 30 for full-price purchases
Why Mulberry earned a B+
About Mulberry
The Bayswater and Alexa bags put this British leather goods house on the map, and Mulberry still built its reputation on English-made craftsmanship rather than flashy branding. It sits a notch below the biggest French luxury houses on price while still carrying genuine leather-goods heritage, which is why it draws shoppers who want investment-piece quality without the very top-tier price tag. Returns are handled through a UPS collection service, free, but only within the US, and there's a real 12-month repair guarantee against manufacturing defects. Skip the monogramming if there's any chance you'll change your mind, since customized items can't be returned at all.
What they sell
- Leather handbags like the Bayswater and Alexa
- Small leather goods and wallets
- Women's and men's ready-to-wear
- Shoes and accessories
Frequently asked questions
What is Mulberry's return window?
30 days (full price; 14 days on sale items)
Does Mulberry offer free returns?
Yes
How much does Mulberry charge for return shipping?
Free via a UPS pre-paid label requested by email; collections available within the US only
Does Mulberry charge a restocking fee?
None
Does Mulberry extend its return window for the holidays?
None published
What items cannot be returned to Mulberry?
Earrings and face coverings (hygiene reasons), stickers once the backing is peeled, items with monogramming applied, damage from normal wear and tear or airline mishandling
Also known as
mulberry.com
Return-policy data is compiled from Mulberry’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Mulberry’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.