MyHeritage Return Policy
Every return window, fee, and holiday extension for MyHeritage — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 30-day money-back guarantee sounds like it covers everything, but it explicitly excludes DNA kits, once you've mailed your saliva sample to the lab, that purchase is locked in regardless of how many days have passed.
Policy at a glance
- Return window
- 30 days (subscription plans only; DNA kits refundable only before lab receipt)
- Return shipping
- Not applicable to subscriptions; DNA kit refunds exclude shipping cost, customs fees, and import taxes
- Free returns
- No
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: DNA kits and other shipped products are excluded from the 30-day subscription money-back guarantee entirely
Time-sensitive items: DNA kit orders can only be canceled and refunded before the sample reaches MyHeritage's lab; after that, no refund
Why MyHeritage earned a C+
About MyHeritage
Family tree building software paired with a DNA testing kit is the two-sided business here, MyHeritage lets you build genealogy charts and search historical records with a subscription, or spit in a tube to get ethnicity estimates and DNA matches. It's a genuine rival to Ancestry in the genealogy space, especially popular with users who have European roots given its origins as an Israeli company. The 30-day money-back guarantee is real, but only for subscription plans, DNA kits get a much narrower refund window that closes the moment your sample reaches their lab. If replacement is your goal instead of refund, a lost or damaged kit gets replaced free within 45 days of shipping.
What they sell
- Family tree building subscriptions
- DNA ancestry testing kits
- Historical records and newspaper archives
- Photo enhancement tools
Frequently asked questions
What is MyHeritage's return window?
30 days (subscription plans only; DNA kits refundable only before lab receipt)
Does MyHeritage offer free returns?
No
How much does MyHeritage charge for return shipping?
Not applicable to subscriptions; DNA kit refunds exclude shipping cost, customs fees, and import taxes
Does MyHeritage charge a restocking fee?
None
Does MyHeritage extend its return window for the holidays?
None published
What items cannot be returned to MyHeritage?
DNA kits and other shipped products are excluded from the 30-day subscription money-back guarantee entirely
Also known as
myheritage.com, myheritage dna
Return-policy data is compiled from MyHeritage’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MyHeritage’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.