Mytheresa Return Policy
Every return window, fee, and holiday extension for Mytheresa — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Mytheresa will only exchange the same item for a different size once per order, so if the second size is also wrong, you're back to a standard return rather than a third exchange.
Policy at a glance
- Return window
- 30 days (from receipt)
- Return shipping
- Free via prepaid DHL or FedEx label; must ship from the same country the order was delivered to
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Luxury
Can’t be returned: Items marked Final Sale, physical and eGift cards, customized items
Why Mytheresa earned a B+
About Mytheresa
German-founded but global in reach, Mytheresa curates high-end designer fashion, think Gucci, The Row, and Loewe, presented with an editorial, magazine-like shopping experience rather than a straightforward department store layout. It's grown into one of the more credible online luxury multi-brand retailers, competing with the likes of Net-a-Porter and Farfetch on both selection and service. Free prepaid return labels via DHL or FedEx make the process painless, but only if you ship from the same country your order arrived in, worth checking before you travel with a purchase you might return.
What they sell
- Designer ready-to-wear
- Luxury handbags and shoes
- Fine jewelry and accessories
- Childrenswear from luxury labels
Frequently asked questions
What is Mytheresa's return window?
30 days (from receipt)
Does Mytheresa offer free returns?
Yes
How much does Mytheresa charge for return shipping?
Free via prepaid DHL or FedEx label; must ship from the same country the order was delivered to
Does Mytheresa charge a restocking fee?
None
Does Mytheresa extend its return window for the holidays?
None published
What items cannot be returned to Mytheresa?
Items marked Final Sale, physical and eGift cards, customized items
Also known as
mytheresa.com
Return-policy data is compiled from Mytheresa’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Mytheresa’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.