MyUTI Return Policy
Every return window, fee, and holiday extension for MyUTI — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you cancel before your order ships, it's the only scenario where you get 100% back, once it's shipped you're locked into the $20-30 deduction even if the kit arrives unopened.
Policy at a glance
- Return window
- 7 days (full refund minus shipping fee; unshipped orders 100% refundable)
- Return shipping
- $20 deducted for standard shipping, $30 for expedited shipping, to cover shipping, handling, and processing
- Free returns
- No - fee deducted
- Restocking fee
- None beyond the shipping/handling deduction
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Physical test kits cannot be returned once shipped; orders where test results have already been released
Time-sensitive items: No refund at all after 15 days from order, regardless of whether the kit was used
Why MyUTI earned a C
How MyUTI compares
Top-graded Pharmacy rivals — tap one for the full side-by-side.
About MyUTI
At-home UTI test kits are MyUTI's whole business, letting people check for urinary tract infections with a mail-in or app-connected test rather than booking an urgent care visit. It fills a real gap for a common, often recurring health issue that people would rather handle privately and quickly. The refund window is short and gets more limited fast: full refund only if it hasn't shipped yet, a partial refund (minus a real shipping deduction) within 7 days, and nothing at all past 15 days or once results are released. One kit refund is also capped per household, so don't expect repeat leniency.
What they sell
- At-home UTI test kits
- Telehealth UTI treatment consultations
- Prescription antibiotics for confirmed UTIs
Frequently asked questions
What is MyUTI's return window?
7 days (full refund minus shipping fee; unshipped orders 100% refundable)
Does MyUTI offer free returns?
No - fee deducted
How much does MyUTI charge for return shipping?
$20 deducted for standard shipping, $30 for expedited shipping, to cover shipping, handling, and processing
Does MyUTI charge a restocking fee?
None beyond the shipping/handling deduction
Does MyUTI extend its return window for the holidays?
None published
What items cannot be returned to MyUTI?
Physical test kits cannot be returned once shipped; orders where test results have already been released
Also known as
myuti.com
Return-policy data is compiled from MyUTI’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on MyUTI’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.