NASM Return Policy
Every return window, fee, and holiday extension for NASM — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't touch the final exam if you think you might want a refund - taking it (even just starting it) forfeits your right to the 7-day money-back window entirely, regardless of days remaining.
Policy at a glance
- Return window
- 7 days (before final exam attempt)
- Return shipping
- N/A - digital certification course, no physical shipping involved
- Free returns
- No - fee deducted
- Restocking fee
- 10% administration fee deducted from all refunds, calculated on total purchase price
- Holiday extension
- None published
- Category
- Software
Can’t be returned: Subscriptions, purchases made outside the US, Job Guarantee program purchases, any course after the final/proctored exam has been attempted
Why NASM earned a D
About NASM
Personal trainers who list 'NASM-certified' on their bios are almost always talking about this organization - it's one of the most recognized names in fitness certification, with programs ranging from the core CPT credential to specialized nutrition and corrective-exercise courses. Most people sign up expecting a straightforward online study program, and that's largely what you get: self-paced material, practice exams, and a final proctored test standing between you and certification.
Career-changers, gym employees chasing a raise, and fitness enthusiasts turning a hobby into a job make up most of the customer base. The one catch worth knowing before you pay: you only have seven days to request a refund, and once you've so much as started the final exam, that window closes for good.
What they sell
- Certified Personal Trainer (CPT) certification program
- Corrective Exercise Specialist and Performance Enhancement Specialist courses
- Nutrition coaching certification
- Continuing education courses for renewing existing certifications
Frequently asked questions
What is NASM's return window?
7 days (before final exam attempt)
Does NASM offer free returns?
No - fee deducted
How much does NASM charge for return shipping?
N/A - digital certification course, no physical shipping involved
Does NASM charge a restocking fee?
10% administration fee deducted from all refunds, calculated on total purchase price
Does NASM extend its return window for the holidays?
None published
What items cannot be returned to NASM?
Subscriptions, purchases made outside the US, Job Guarantee program purchases, any course after the final/proctored exam has been attempted
Also known as
nasm.org, national academy of sports medicine, nasm
Return-policy data is compiled from NASM’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on NASM’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.