Natori Return Policy
Every return window, fee, and holiday extension for Natori — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Underwear can only be tried on over your own clothing and tags must stay attached - Natori inspects for wear before approving any lingerie refund.
Policy at a glance
- Return window
- 30 days (all items, including sale items, eligible)
- Return shipping
- $5 return fee deducted from refunds on domestic orders under $300; international fees vary by location
- Free returns
- No - $5 fee deducted (orders under $300)
- Restocking fee
- $5 flat fee on domestic returns under $300
- Holiday extension
- Orders placed between November 1 and December 24 are eligible for return through January 15 of the following year
- Holiday deadline
- Jan 15, 2027
- Category
- Lingerie
Can’t be returned: Opened legwear (socks and tights) must remain unopened, items showing wear, items not purchased directly from natori.com
Holiday purchase window: Nov 1, 2026 → Dec 24, 2026
Why Natori earned a C
About Natori
Josie Natori built her namesake label on silk sleepwear and lingerie before expanding into ready-to-wear, and the brand still leans hard into elevated loungewear - the kind of robe or nightgown you'd actually want someone to see you in. It sits at a higher price point than mall lingerie brands, and the fabrics and detailing reflect that, with a lot of embroidery and jacquard work that's become a signature look.
Department stores carry select pieces, but the deepest selection is on natori.com. If you're ordering intimates, keep the tags on until you're sure - anything showing wear gets rejected at the return desk, with a small return fee deducted on smaller orders too.
What they sell
- Silk and jacquard sleepwear and robes
- Lingerie and shapewear
- Legwear including socks and tights
- Ready-to-wear dresses and separates
Frequently asked questions
What is Natori's return window?
30 days (all items, including sale items, eligible)
Does Natori offer free returns?
No - $5 fee deducted (orders under $300)
How much does Natori charge for return shipping?
$5 return fee deducted from refunds on domestic orders under $300; international fees vary by location
Does Natori charge a restocking fee?
$5 flat fee on domestic returns under $300
Does Natori extend its return window for the holidays?
Orders placed between November 1 and December 24 are eligible for return through January 15 of the following year
What items cannot be returned to Natori?
Opened legwear (socks and tights) must remain unopened, items showing wear, items not purchased directly from natori.com
Also known as
natori.com, natori, josie natori
Return-policy data is compiled from Natori’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Natori’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.