Nella Return Policy
Every return window, fee, and holiday extension for Nella — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you're worried a clinician might refuse to use it, call customer service before your appointment - Nella says it will contact the provider directly to help smooth that over before you need a return.
Policy at a glance
- Return window
- 30 days (unopened Comfort Kit only)
- Return shipping
- Customer is responsible for all shipping and handling charges on returns
- Free returns
- No - 20% restocking fee
- Restocking fee
- 20% restocking fee
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Opened medical devices, for hygiene and safety reasons, regardless of the reason for return; items returned without an RMA number
Why Nella earned a C-
About Nella
Getting a pelvic exam done with a warmer, less clinical-feeling instrument is the entire pitch behind Nella - a single-use, body-safe speculum designed to replace the cold metal version most people dread at the gynecologist's office. It's a genuinely different kind of product for a direct-to-consumer brand to sell, aimed at patients who want to bring their own exam tool or hand it to a provider who's open to using it.
Because it's a medical device, the return rules are stricter than typical retail: for hygiene reasons, anything opened can't go back regardless of the reason.
What they sell
- Single-use body-safe pelvic exam speculums
- Comfort Kit bundles for at-home or clinic use
- Speculum accessories for providers
- Patient education materials on pelvic exams
Frequently asked questions
What is Nella's return window?
30 days (unopened Comfort Kit only)
Does Nella offer free returns?
No - 20% restocking fee
How much does Nella charge for return shipping?
Customer is responsible for all shipping and handling charges on returns
Does Nella charge a restocking fee?
20% restocking fee
Does Nella extend its return window for the holidays?
None published
What items cannot be returned to Nella?
Opened medical devices, for hygiene and safety reasons, regardless of the reason for return; items returned without an RMA number
Also known as
nellaspec.com, nella speculum, nella
Return-policy data is compiled from Nella’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Nella’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.