New West KnifeWorks Return Policy
Every return window, fee, and holiday extension for New West KnifeWorks — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't confuse the 30-day return window with the lifetime guarantee - once a knife has been used, you're no longer in return territory, you're in warranty territory, and abuse (dishwasher, prying, frozen food) gets you a half-price replacement instead of a free one.
Policy at a glance
- Return window
- 30 days (unused, plus lifetime performance guarantee)
- Return shipping
- Customer pays return shipping unless the knife is defective; the company covers shipping for verified defects.
- Free returns
- No - fee deducted
- Restocking fee
- None for standard 30-day unused returns, but knives damaged through misuse (dishwasher, prying, cutting frozen food) are replaced at half price plus a $15 shipping charge.
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Used knives showing visible wear (these fall under the lifetime guarantee instead of the return policy), knives damaged through abuse
Why New West KnifeWorks earned a A-
About New West KnifeWorks
Handmade in Jackson Hole, Wyoming, these knives are built to be used hard for decades, not babied in a drawer. The company backs that up with a lifetime replacement guarantee for non-commercial use, which is rare in kitchenware - most brands cap you at a year or two. You're paying a premium price, but you're paying for domestic craftsmanship and a blade that a chef or serious home cook will actually reach for daily.
Just know the guarantee has teeth: knives broken through obvious abuse like dishwasher cycles or prying get replaced at half price rather than free, so read the care instructions before you toss one in with the dishes.
What they sell
- Handmade chef's knives and paring knives forged in Wyoming
- One-of-a-kind knife blocks and magnetic knife holders
- Steak knife sets and outdoor/hunting blades
- Damascus steel and CPM-S30V premium blade options
Frequently asked questions
What is New West KnifeWorks's return window?
30 days (unused, plus lifetime performance guarantee)
Does New West KnifeWorks offer free returns?
No - fee deducted
How much does New West KnifeWorks charge for return shipping?
Customer pays return shipping unless the knife is defective; the company covers shipping for verified defects.
Does New West KnifeWorks charge a restocking fee?
None for standard 30-day unused returns, but knives damaged through misuse (dishwasher, prying, cutting frozen food) are replaced at half price plus a $15 shipping charge.
Does New West KnifeWorks extend its return window for the holidays?
None published
What items cannot be returned to New West KnifeWorks?
Used knives showing visible wear (these fall under the lifetime guarantee instead of the return policy), knives damaged through abuse
Also known as
newwestknifeworks.com, nwkw, new west knife works
Return-policy data is compiled from New West KnifeWorks’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on New West KnifeWorks’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.