Next Return Policy
Every return window, fee, and holiday extension for Next — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Next can legally keep your item and refuse any refund if you return it after the 28-day window, or refund only the current selling price instead of what you paid - so don't let a return sit in a drawer past the deadline.
Policy at a glance
- Return window
- 28 days (unworn, original condition)
- Return shipping
- A $10 charge applies when using the Next returns portal service to print a label and drop the parcel at a US Postal Office.
- Free returns
- No - $10 fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Worn items, items not in original condition, cosmetics and toiletries (unless faulty), certain jewelry (unless faulty), items with a broken security seal sticker
Why Next earned a C
About Next
This is the US storefront for the UK's Next plc, a mall-and-catalog staple across Britain for decades that ships American shoppers the same affordable, wearable basics and occasion wear Brits have relied on for years. Sizing and cuts sometimes run true to UK conventions rather than US ones, so it's worth double-checking the size guide before you order rather than assuming your usual US size.
The $10 return portal fee is the thing to plan around here - it's deducted from your refund regardless of why you're sending something back, which adds up fast if you're testing multiple sizes in one order.
What they sell
- Women's, men's, and kids' everyday fashion and workwear
- Occasion wear and formal dresses
- Home goods including bedding and curtains
- Footwear and accessories
Frequently asked questions
What is Next's return window?
28 days (unworn, original condition)
Does Next offer free returns?
No - $10 fee deducted
How much does Next charge for return shipping?
A $10 charge applies when using the Next returns portal service to print a label and drop the parcel at a US Postal Office.
Does Next charge a restocking fee?
None
Does Next extend its return window for the holidays?
None published
What items cannot be returned to Next?
Worn items, items not in original condition, cosmetics and toiletries (unless faulty), certain jewelry (unless faulty), items with a broken security seal sticker
Also known as
next.us, next plc, next direct, nextdirect.zendesk.com
Return-policy data is compiled from Next’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Next’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.