NIC+ZOE Return Policy
Every return window, fee, and holiday extension for NIC+ZOE — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Joining the free Inner Circle 'Family' loyalty tier waives the $10 return shipping fee, which is worth doing before you order if you're at all unsure about sizing.
Policy at a glance
- Return window
- 30 days online (14 days in-store)
- Return shipping
- Online returns cost $10 per package via a prepaid label (deducted from refund); free for exchanges. Inner Circle 'Family' tier members get free return shipping. Shipping charges paid at purchase are non-refundable.
- Free returns
- Yes (members)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Final sale items, items purchased from physical stores or other retailers cannot be returned online (and vice versa)
Time-sensitive items: in-store purchases have a shorter 14-day return window versus 30 days online
Why NIC+ZOE earned a B+
About NIC+ZOE
Fluid, artsy silhouettes in jersey knits are the signature look here, built for women who want something more interesting than a basic tee but don't want to fuss with dry cleaning. It's a contemporary women's brand that shows up a lot in department stores like Nordstrom, but the direct site carries the fullest range of colorways and prints each season.
One quirk to plan around: online and in-store are treated as two separate systems, so a sweater bought on the website can't be returned at a local boutique carrying the brand, and the in-store return window is notably shorter at just 14 days.
What they sell
- Jersey knit dresses and easy, drapey tops
- Cardigans and layering pieces in mixed prints
- Wide-leg pants and elastic-waist bottoms
- Seasonal color-blocked and artsy print collections
Frequently asked questions
What is NIC+ZOE's return window?
30 days online (14 days in-store)
Does NIC+ZOE offer free returns?
Yes (members)
How much does NIC+ZOE charge for return shipping?
Online returns cost $10 per package via a prepaid label (deducted from refund); free for exchanges. Inner Circle 'Family' tier members get free return shipping. Shipping charges paid at purchase are non-refundable.
Does NIC+ZOE charge a restocking fee?
None
Does NIC+ZOE extend its return window for the holidays?
None published
What items cannot be returned to NIC+ZOE?
Final sale items, items purchased from physical stores or other retailers cannot be returned online (and vice versa)
Also known as
nicandzoe.com, nic and zoe, nic+zoe
Return-policy data is compiled from NIC+ZOE’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on NIC+ZOE’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.