Novilla Return Policy
Every return window, fee, and holiday extension for Novilla — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Free return shipping on mattresses is genuinely rare in this category - most mattress brands make you arrange your own bulky-item pickup, so this is one of the more hassle-free options if a mattress doesn't work out.
Policy at a glance
- Return window
- 30 days (from delivery)
- Return shipping
- Free - all shipping fees for approved returns are covered by Novilla, at no cost to the customer.
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Damaged products, items with stains or odors, used or worn merchandise
Why Novilla earned a B+
About Novilla
Budget memory-foam mattresses shipped compressed in a box are the core product here, aimed squarely at shoppers who want the bed-in-a-box convenience without paying premium prices for it. It's a newer entrant in a crowded direct-to-consumer mattress space, competing mostly on price rather than brand recognition.
Refunds process fast for the category too - within 5 business days of the returned product being received, which beats a lot of mattress companies that drag returns out over weeks.
What they sell
- Memory foam mattresses shipped bed-in-a-box
- Mattress toppers and protectors
- Bed frames and box springs
- Bedroom furniture basics
Frequently asked questions
What is Novilla's return window?
30 days (from delivery)
Does Novilla offer free returns?
Yes
How much does Novilla charge for return shipping?
Free - all shipping fees for approved returns are covered by Novilla, at no cost to the customer.
Does Novilla charge a restocking fee?
None
Does Novilla extend its return window for the holidays?
None published
What items cannot be returned to Novilla?
Damaged products, items with stains or odors, used or worn merchandise
Also known as
novillashop.com, novilla mattress
Return-policy data is compiled from Novilla’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Novilla’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.