Numi Return Policy
Every return window, fee, and holiday extension for Numi — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Check your discount percentage before assuming a refund is on the table - anything bought at 20% off or more locks you into store credit or exchange only, with cash refunds reserved for items discounted less than 20%.
Policy at a glance
- Return window
- 30 days (from delivery, 0-19% discount items)
- Return shipping
- Free return shipping only if Checkout+ was purchased at checkout; otherwise a return label must be bought through the returns portal. Original shipping fees and Checkout+ cost are never refunded. International orders must cover their own return shipping, duties, and taxes.
- Free returns
- No - fee deducted
- Restocking fee
- None beyond return label cost
- Holiday extension
- None published
- Category
- Lingerie
Can’t be returned: Comfort Brief, Comfort Short, AdapTex products, Last Chance and Almost Perfect Sale items, gifts with purchase; undergarments must be in original sealed packaging
Time-sensitive items: items bought at 20% or more discount are exchange- or store-credit-only, with no cash refund option at all
Why Numi earned a C+
About Numi
Seamless, tagless underwear built for all-day comfort is the core pitch, with the brand leaning into moisture-wicking and chafe-resistant fabric technology rather than lace or traditional lingerie styling. It's aimed at people who've given up on uncomfortable waistbands and want basics that actually disappear under clothes.
Discount tier matters a lot here: buy something at a steep markdown and you're locked into store credit or an exchange rather than a real refund, so read the fine print on sale items before assuming you can get cash back if they don't work out.
What they sell
- Seamless, tagless underwear and briefs
- Moisture-wicking AdapTex fabric undergarments
- Comfort Brief and Comfort Short lines
- Multi-pack underwear bundles
Frequently asked questions
What is Numi's return window?
30 days (from delivery, 0-19% discount items)
Does Numi offer free returns?
No - fee deducted
How much does Numi charge for return shipping?
Free return shipping only if Checkout+ was purchased at checkout; otherwise a return label must be bought through the returns portal. Original shipping fees and Checkout+ cost are never refunded. International orders must cover their own return shipping, duties, and taxes.
Does Numi charge a restocking fee?
None beyond return label cost
Does Numi extend its return window for the holidays?
None published
What items cannot be returned to Numi?
Comfort Brief, Comfort Short, AdapTex products, Last Chance and Almost Perfect Sale items, gifts with purchase; undergarments must be in original sealed packaging
Also known as
wearnumi.com, numi undergarments
Return-policy data is compiled from Numi’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Numi’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.