Nuuly Return Policy
Every return window, fee, and holiday extension for Nuuly — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Fall for something in your closet? You can buy it at a member discount instead of sending it back, and there's no pressure to decide until your next billing date.
Policy at a glance
- Return window
- No purchase returns (monthly rental — send items back by your billing date)
- Return shipping
- Free — shipping, laundering, and returns are all bundled into the monthly subscription fee, with no late, shipping, or damage fees.
- Free returns
- Yes (included in subscription)
- Restocking fee
- None
- Category
- Fashion
Can’t be returned: N/A — items are rented, not purchased outright; you can buy any piece permanently at a member discount instead of sending it back
Why Nuuly earned a C+
How Nuuly compares
Top-graded Fashion rivals — tap one for the full side-by-side.
About Nuuly
Renting instead of buying is the whole model at Nuuly — pick six clothing items a month, wear them as much as you want, then send them back (or buy your favorites at a discount) before your next shipment arrives. It's Urban Outfitters' rental spinoff, pulling in Anthropologie, Free People, and dozens of other brands you'd normally shop separately.
There's no traditional return policy because you're not actually buying most of what shows up — laundering, repairs, and shipping are baked into the subscription, so there are no late fees or damage charges to stress about. The one real caveat: sizing runs inconsistent across the different brands in a closet, so check reviews on each piece before choosing your six. It's built for people who crave wardrobe variety but don't want a closet full of one-time-wear pieces.
What they sell
- Monthly rental of 6 clothing items at a time from brands like Free People and Anthropologie
- Dresses, denim, and going-out tops to rotate through your closet
- Option to buy any rented piece at a member discount
- Accessories and select maternity styles
Frequently asked questions
What is Nuuly's return window?
No purchase returns (monthly rental — send items back by your billing date)
Does Nuuly offer free returns?
Yes (included in subscription)
How much does Nuuly charge for return shipping?
Free — shipping, laundering, and returns are all bundled into the monthly subscription fee, with no late, shipping, or damage fees.
Does Nuuly charge a restocking fee?
None
What items cannot be returned to Nuuly?
N/A — items are rented, not purchased outright; you can buy any piece permanently at a member discount instead of sending it back
Also known as
nuuly.com
Return-policy data is compiled from Nuuly’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Nuuly’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.