OJCommerce Return Policy
Every return window, fee, and holiday extension for OJCommerce — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Report damage within 2 business days with photos or video — miss that window and you may end up negotiating a standard return instead of getting a free replacement.
Policy at a glance
- Return window
- 30 days (unused, original condition)
- Return shipping
- Customer chooses and pays for the return carrier on standard change-of-mind returns; damaged or defective items get free replacement parts or a full replacement.
- Free returns
- No - fee deducted
- Restocking fee
- 50% restocking fee if an item is returned used or noticeably different from its original condition
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Custom or special request orders, assembled or modified items (bicycles, furniture), hygienic items, mattresses, opened bedding, tampered medical supplies, items missing original packaging
Why OJCommerce earned a C+
About OJCommerce
Furniture, appliances, and home goods from dozens of manufacturers all funnel through one storefront at OJCommerce, which operates more like a big-box retailer's warehouse than a single brand.
Because a lot of what they sell is bulky — think bicycles, mattresses, and assembled furniture — the return rules get specific fast: a 50% restocking fee kicks in if something comes back used or noticeably different from new, and custom or made-to-order pieces can't be returned at all. Damaged items get a much better deal, with replacement parts or a full swap at no cost if you report it within 2 business days. Shoppers furnishing a whole room at once are the ones who benefit most from the selection here.
What they sell
- Furniture including sofas, bed frames, and dining sets
- Major and small kitchen appliances
- Bicycles and outdoor recreation equipment
- Mattresses and bedding
Frequently asked questions
What is OJCommerce's return window?
30 days (unused, original condition)
Does OJCommerce offer free returns?
No - fee deducted
How much does OJCommerce charge for return shipping?
Customer chooses and pays for the return carrier on standard change-of-mind returns; damaged or defective items get free replacement parts or a full replacement.
Does OJCommerce charge a restocking fee?
50% restocking fee if an item is returned used or noticeably different from its original condition
Does OJCommerce extend its return window for the holidays?
None published
What items cannot be returned to OJCommerce?
Custom or special request orders, assembled or modified items (bicycles, furniture), hygienic items, mattresses, opened bedding, tampered medical supplies, items missing original packaging
Also known as
ojcommerce.com
Return-policy data is compiled from OJCommerce’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on OJCommerce’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.