Omnisend Return Policy
Every return window, fee, and holiday extension for Omnisend — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You have to explicitly cancel before your next billing date or you're auto-renewed and charged again — and if you run more than one account, each one needs to be cancelled separately.
Policy at a glance
- Return window
- No returns (digital service - all sales final)
- Category
- Software
Can’t be returned: All charges paid for Omnisend subscriptions are non-refundable
Why Omnisend earned a C
About Omnisend
Email and SMS marketing automation for online stores is what Omnisend builds, plugging directly into Shopify, WooCommerce, and other platforms so merchants can send abandoned-cart emails and text campaigns without hiring a developer.
Here's the thing to know before you subscribe: Omnisend doesn't offer refunds on any charges already paid, and you have to explicitly cancel before your next billing date or you'll be renewed automatically. Running more than one store means each account needs its own separate cancellation, too. This is squarely built for ecommerce merchants, not individual consumers, so budget accordingly before committing to a paid tier.
What they sell
- Email marketing automation software
- SMS marketing campaigns for ecommerce
- Pre-built automation workflows (abandoned cart, welcome series)
- Customer segmentation and analytics tools
Frequently asked questions
What is Omnisend's return window?
No returns (digital service - all sales final)
What items cannot be returned to Omnisend?
All charges paid for Omnisend subscriptions are non-refundable
Also known as
omnisend.com
Return-policy data is compiled from Omnisend’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Omnisend’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.