OnCourt OffCourt Return Policy
Every return window, fee, and holiday extension for OnCourt OffCourt — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Call ahead for a return authorization number before mailing anything back — unauthorized returns get refused outright, and the 15% restock fee is discretionary, not automatic, so ask if it can be waived on defective gear.
Policy at a glance
- Return window
- 30 days (resalable condition)
- Return shipping
- Customer pays; a return authorization number is required before mailing anything back
- Free returns
- No - customer pays return shipping
- Restocking fee
- Up to 15%, applied at OnCourt OffCourt's discretion
- Holiday extension
- None published
- Category
- Sports
Can’t be returned: Products taken outside the US after purchase void the manufacturer warranty; unauthorized returns without an RA number are not accepted
Why OnCourt OffCourt earned a C-
About OnCourt OffCourt
Serious racquet-sport players know OnCourt OffCourt as the place with real stringing expertise behind the counter, not just a warehouse shipping boxes. The company's been outfitting tennis, pickleball, and racquetball players with racquets, strings, and paddles for decades, and its site doubles as an education hub on string tension and racquet specs. You'll find deeper selection on paddles and niche accessories than most big-box sporting goods stores carry.
One thing to know: returns require a return authorization number first, and a 15% restocking fee can apply, so it's not a no-questions-asked policy like some athletic retailers offer. Competitive players, coaches, and pickleball converts upgrading their gear are the core shoppers here.
What they sell
- Tennis racquets from Wilson, Babolat, Head, and more
- Pickleball paddles and paddle covers
- Racquet stringing machines and string reels
- Court equipment like ball machines and nets
- Performance apparel and grips
Frequently asked questions
What is OnCourt OffCourt's return window?
30 days (resalable condition)
Does OnCourt OffCourt offer free returns?
No - customer pays return shipping
How much does OnCourt OffCourt charge for return shipping?
Customer pays; a return authorization number is required before mailing anything back
Does OnCourt OffCourt charge a restocking fee?
Up to 15%, applied at OnCourt OffCourt's discretion
Does OnCourt OffCourt extend its return window for the holidays?
None published
What items cannot be returned to OnCourt OffCourt?
Products taken outside the US after purchase void the manufacturer warranty; unauthorized returns without an RA number are not accepted
Also known as
oncourtoffcourt.com, oncourt offcourt, ococ
Return-policy data is compiled from OnCourt OffCourt’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on OnCourt OffCourt’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.