Onyx + Rose Return Policy
Every return window, fee, and holiday extension for Onyx + Rose — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Report shipping damage within 48 hours of delivery — miss that window and you lose eligibility for a free exchange, since Onyx + Rose also caps customers to one refund each.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Customer pays
- Free returns
- No - customer pays return shipping
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: None published beyond a one-refund-per-customer limit
Why Onyx + Rose earned a C+
How Onyx + Rose compares
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About Onyx + Rose
Skincare, pet wellness, and a scattering of health products all live under one roof at Onyx + Rose, a broader mix than most beauty-focused shops attempt. The 30-day return window is standard for the category, but the fine print includes a one-refund-per-customer cap, an unusual restriction worth knowing before you order the same item twice. Anyone shopping across categories — skincare one order, pet supplements the next — is the typical customer.
Damaged shipments need to be reported within 48 hours to qualify for a free exchange, so check your order the day it arrives rather than letting it sit.
What they sell
- Skincare and beauty products
- Pet wellness supplements
- Health and wellness products
Frequently asked questions
What is Onyx + Rose's return window?
30 days
Does Onyx + Rose offer free returns?
No - customer pays return shipping
How much does Onyx + Rose charge for return shipping?
Customer pays
Does Onyx + Rose charge a restocking fee?
None
Does Onyx + Rose extend its return window for the holidays?
None published
What items cannot be returned to Onyx + Rose?
None published beyond a one-refund-per-customer limit
Also known as
onyxandrose.com, onyx and rose, onyx + rose
Return-policy data is compiled from Onyx + Rose’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Onyx + Rose’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.