Oriental Trading Company Return Policy
Every return window, fee, and holiday extension for Oriental Trading Company — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Get return authorization from Customer Service before mailing anything back — unauthorized returns aren't guaranteed a refund, and costume accessories like fake teeth or masks are excluded entirely for hygiene reasons.
Policy at a glance
- Return window
- 30 days (from order placement, with authorization)
- Return shipping
- Customer pays; must contact Customer Service for return authorization first
- Free returns
- No - refunds exclude shipping and handling fees
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Toys
Can’t be returned: Undergarments, eyelashes, wigs, beards, prosthetics, fangs, fake teeth, cosmetics, latex masks, food, candy, personalized items, animatronics, electrical items, and recalled items; costumes, socks, stockings, shoes, and boots are returnable only if unopened and unblemished; any item marked non-returnable in the product description
Time-sensitive items: costumes, socks, stockings, shoes, and boots must be unopened and unblemished to qualify
Why Oriental Trading Company earned a C+
About Oriental Trading Company
Bulk party favors, classroom crafts, and Halloween costume pieces by the gross are Oriental Trading's specialty — the kind of place teachers, event planners, and parents stocking a kid's birthday party turn to for quantity over single-item shopping. The 30-day return window sounds standard until you hit the exclusions list, which is long: cosmetics, masks, personalized items, and food are all off the table for hygiene and safety reasons. Anyone planning a themed party, classroom activity, or bulk giveaway is the typical shopper here.
Returns need pre-authorization from customer service, and shipping costs don't come back even on approved returns, so it pays to double-check quantities and sizes before ordering in bulk.
What they sell
- Party favors and decorations sold in bulk
- Halloween costumes and accessories
- Classroom and craft supplies
- Toys and novelty items
- Holiday and seasonal decor
Frequently asked questions
What is Oriental Trading Company's return window?
30 days (from order placement, with authorization)
Does Oriental Trading Company offer free returns?
No - refunds exclude shipping and handling fees
How much does Oriental Trading Company charge for return shipping?
Customer pays; must contact Customer Service for return authorization first
Does Oriental Trading Company charge a restocking fee?
None
Does Oriental Trading Company extend its return window for the holidays?
None published
What items cannot be returned to Oriental Trading Company?
Undergarments, eyelashes, wigs, beards, prosthetics, fangs, fake teeth, cosmetics, latex masks, food, candy, personalized items, animatronics, electrical items, and recalled items; costumes, socks, stockings, shoes, and boots are returnable only if unopened and unblemished; any item marked non-returnable in the product description
Also known as
orientaltrading.com, oriental trading, oriental trading company, otc
Return-policy data is compiled from Oriental Trading Company’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Oriental Trading Company’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.