Oroa Return Policy
Every return window, fee, and holiday extension for Oroa — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Ask for store credit instead of a cash refund — Oroa waives the 20% restocking fee for store credit returns, and that credit doesn't expire, which can save real money on big furniture orders.
Policy at a glance
- Return window
- 45 days
- Return shipping
- Deducted from refund; customer responsible unless Oroa provides a label, and the label cost is still deducted
- Free returns
- No - 20% restocking fee plus return shipping deducted from refund
- Restocking fee
- 20% of refund (waived if choosing store credit instead of cash refund)
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Open Box, On Sale, or Final Sale items; assembled products; used items or items without original packaging; orders shipped outside the contiguous United States (Alaska, Hawaii, international)
Why Oroa earned a C-
About Oroa
Mid-century and designer-style furniture at prices below what you'd pay for the originals is Oroa's angle, selling sofas, chairs, and lighting shipped mostly to the contiguous US. The 45-day return window sounds generous for furniture, but a 20% restocking fee plus return shipping costs eat into any refund — assembled pieces can't go back at all once they're put together. Shoppers furnishing a home who want a designer look without the designer price tag are the target customer.
If you're on the fence, know that Oroa will waive the restocking fee entirely if you take store credit instead of a refund, and that credit never expires. Alaska, Hawaii, and international orders aren't eligible for returns at all.
What they sell
- Sofas and sectionals
- Dining and accent chairs
- Lighting fixtures
- Coffee tables and case goods
Frequently asked questions
What is Oroa's return window?
45 days
Does Oroa offer free returns?
No - 20% restocking fee plus return shipping deducted from refund
How much does Oroa charge for return shipping?
Deducted from refund; customer responsible unless Oroa provides a label, and the label cost is still deducted
Does Oroa charge a restocking fee?
20% of refund (waived if choosing store credit instead of cash refund)
Does Oroa extend its return window for the holidays?
None published
What items cannot be returned to Oroa?
Open Box, On Sale, or Final Sale items; assembled products; used items or items without original packaging; orders shipped outside the contiguous United States (Alaska, Hawaii, international)
Also known as
oroa.com, oroa furniture
Return-policy data is compiled from Oroa’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Oroa’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.