Ottoman Hands Return Policy
Every return window, fee, and holiday extension for Ottoman Hands — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Sale items get half the standard return window — 14 days instead of 28 — so don't sit on a discounted piece before deciding whether to keep it.
Policy at a glance
- Return window
- 28 days (14 days on sale items)
- Return shipping
- Free for UK returns via prepaid label; international customers, including the US, pay their own return shipping
- Free returns
- Yes (UK only, via prepaid label)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Pierced jewelry and earrings unless faulty, gift cards and gift packaging, waterproof jewelry showing water damage unless part of the Waterproof Collection
Time-sensitive items: sale items 14 days
Why Ottoman Hands earned a B
About Ottoman Hands
Chunky, tactile jewelry with an artisanal feel is Ottoman Hands' signature, a UK-founded brand that's built a following well beyond its home market. Because free prepaid return labels are a UK-only perk, US shoppers need to cover their own return shipping, worth knowing before you order something you might send back. Jewelry lovers drawn to statement rings and bold, handmade-looking pieces are the typical customer.
Pierced earrings can't be returned for hygiene reasons unless they're faulty, which is standard across most jewelry retailers. Sale items also get a shorter 14-day window instead of the usual 28, so decide quickly on discounted pieces.
What they sell
- Statement rings and cocktail rings
- Chunky bracelets and bangles
- Drop and hoop earrings
- Necklaces and pendants
Frequently asked questions
What is Ottoman Hands's return window?
28 days (14 days on sale items)
Does Ottoman Hands offer free returns?
Yes (UK only, via prepaid label)
How much does Ottoman Hands charge for return shipping?
Free for UK returns via prepaid label; international customers, including the US, pay their own return shipping
Does Ottoman Hands charge a restocking fee?
None
Does Ottoman Hands extend its return window for the holidays?
None published
What items cannot be returned to Ottoman Hands?
Pierced jewelry and earrings unless faulty, gift cards and gift packaging, waterproof jewelry showing water damage unless part of the Waterproof Collection
Also known as
ottomanhands.com, ottoman hands
Return-policy data is compiled from Ottoman Hands’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Ottoman Hands’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.