Outer Return Policy
Every return window, fee, and holiday extension for Outer — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Report damage or defects within 14 days of delivery and Outer covers it at no cost — but wait past that window for a simple change-of-mind return and you're paying a 20% fee plus return shipping, even within the generous 365-day window.
Policy at a glance
- Return window
- 365 days (select collections; 20% return fee applies)
- Return shipping
- Customer pays; deducted along with the 20% return fee from the refund
- Free returns
- No - 20% return fee plus return shipping cost
- Restocking fee
- 20% of item price on eligible returns
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Partner/third-party products, discontinued items, open box products, damaged or modified merchandise; Veranda Upholstered Collection is built-to-order and cancellable only within 3 business days, with a 20% fee applying to returns made after 14 days
Time-sensitive items: Veranda Upholstered Collection cancellation only within 3 business days of order
Why Outer earned a C+
How Outer compares
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About Outer
Outdoor furniture that's supposed to survive actual weather is Outer's pitch, selling sofas and seating built specifically for patios and decks rather than repurposed indoor pieces. The 365-day return window is unusually long for furniture, though it comes with a real cost: a 20% return fee plus shipping, so it's not free to change your mind a year later. Homeowners furnishing outdoor living spaces who want durability guarantees are the target customer.
The made-to-order Veranda Upholstered Collection plays by different rules — you can only cancel within 3 business days of ordering, and returns after 14 days carry that same 20% fee. Report any damage or defect within 14 days of delivery instead of trying to return it, since Outer handles that at no cost to you.
What they sell
- Outdoor sofas and sectionals
- Patio dining sets
- Outdoor lounge chairs
- Weatherproof cushions and covers
Frequently asked questions
What is Outer's return window?
365 days (select collections; 20% return fee applies)
Does Outer offer free returns?
No - 20% return fee plus return shipping cost
How much does Outer charge for return shipping?
Customer pays; deducted along with the 20% return fee from the refund
Does Outer charge a restocking fee?
20% of item price on eligible returns
Does Outer extend its return window for the holidays?
None published
What items cannot be returned to Outer?
Partner/third-party products, discontinued items, open box products, damaged or modified merchandise; Veranda Upholstered Collection is built-to-order and cancellable only within 3 business days, with a 20% fee applying to returns made after 14 days
Also known as
liveouter.com, outer furniture, outer
Return-policy data is compiled from Outer’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Outer’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.