Paw.com Return Policy
Every return window, fee, and holiday extension for Paw.com — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Damaged-in-shipping or defective beds get a full refund or free replacement with no fee — the $19 shipping charge and 20% restocking fee only kick in if you simply changed your mind.
Policy at a glance
- Return window
- 30 days (unopened full refund; opened items partial refund)
- Return shipping
- A flat $19 return shipping fee applies whether the item is opened or unopened.
- Free returns
- No - $19 return shipping fee
- Restocking fee
- 20% restocking fee on opened/used items
- Category
- Pets
Can’t be returned: Items opened or used beyond the 30-day window, products not purchased directly from Paw.com
Why Paw.com earned a C-
About Paw.com
A dog bed that goes flat within a year is basically a rite of passage for pet owners, which is exactly the problem Paw.com built its business around fixing. Its memory-foam beds come with a no-flat foam guarantee that goes well beyond a typical return window, aimed at dogs (and owners) who've been burned by cheap foam before. It's a direct-to-consumer brand, so you won't find it on shelves at a big-box pet store.
It's a good fit if you've already replaced two or three flimsy dog beds and want something that's actually engineered to hold shape. Just know that even opened beds you're unhappy with (not defective) come with a $19 return fee and a 20% restocking charge.
What they sell
- Memory foam dog beds
- Calming anti-anxiety beds
- Dog blankets
- Crate mats
Frequently asked questions
What is Paw.com's return window?
30 days (unopened full refund; opened items partial refund)
Does Paw.com offer free returns?
No - $19 return shipping fee
How much does Paw.com charge for return shipping?
A flat $19 return shipping fee applies whether the item is opened or unopened.
Does Paw.com charge a restocking fee?
20% restocking fee on opened/used items
What items cannot be returned to Paw.com?
Items opened or used beyond the 30-day window, products not purchased directly from Paw.com
Also known as
paw.com
Return-policy data is compiled from Paw.com’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Paw.com’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.