Pawstruck Return Policy
Every return window, fee, and holiday extension for Pawstruck — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Returning only part of a bulk order forfeits the bulk discount — Pawstruck deducts the original bulk savings from your refund, so it's often not worth sending back a partial case.
Policy at a glance
- Return window
- 30 days (Happiness Guarantee, unused condition)
- Restocking fee
- None published
- Category
- Pets
Can’t be returned: Products not in new and unused condition; promotional gift items must be returned along with the order or their value is deducted from the refund
Why Pawstruck earned a B-
About Pawstruck
The founders describe themselves as "dog-obsessed humans who use every Pawstruck product ourselves," which sums up the whole pitch: a bully-stick-and-chew retailer that leans on a simple, folksy happiness guarantee instead of a lot of fine print. It's built around natural dog chews and treats sold in bulk, often at a discount compared to buying single packs at a pet store.
It's a solid option if your dog goes through bully sticks fast and you want to buy in bulk without the per-unit markup of a big-box retailer. Just be aware that opening or using a partial bulk case forfeits the discount if you decide to send some of it back.
What they sell
- Bully sticks and natural chews
- Dog treats sold in bulk
- Dog toys
- Variety and sampler packs
Frequently asked questions
What is Pawstruck's return window?
30 days (Happiness Guarantee, unused condition)
Does Pawstruck charge a restocking fee?
None published
What items cannot be returned to Pawstruck?
Products not in new and unused condition; promotional gift items must be returned along with the order or their value is deducted from the refund
Also known as
pawstruck.com
Return-policy data is compiled from Pawstruck’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Pawstruck’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.