PetSmart Return Policy

Editor-verified return-policy details for PetSmart — last verified Apr 17, 2026.

Standard return policy60 days left on a purchase made today

🔄 60 days to return. Deadline: Jun 27.

Thrifle Tip: Opened food returnable if pet won't eat it. Live pet health guarantee is 14 days.

Policy at a glance

Return window: 60 days
Window (days): 60 days
Free returns: Yes (in-store)
Return shipping cost: Customer pays mail shipping
Restocking fee: None
Holiday extension: Not specifically extended
Non-returnable items: Gift cards, services, vet services, prescription meds, customized items
Time-bomb items: Live pets 14 days with health guarantee
Category: Pets

Frequently asked questions

What is PetSmart's return window?

60 days

Does PetSmart offer free returns?

Yes (in-store)

How much does PetSmart charge for return shipping?

Customer pays mail shipping

Does PetSmart charge a restocking fee?

None

Does PetSmart extend its return window for the holidays?

Not specifically extended

What items cannot be returned to PetSmart?

Gift cards, services, vet services, prescription meds, customized items

Also known as

petsmart.competsmart

Visit PetSmart’s official return policy →Browse all return policies See today’s deals

Return-policy data is sourced from PetSmart’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on PetSmart’s official site before purchase.