Picked by Wine.com Return Policy
Every return window, fee, and holiday extension for Picked by Wine.com — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If your vintage doesn't match what you ordered, Wine.com will often substitute an equivalent bottle at the same price for orders under $40 rather than process a refund — worth asking for a swap instead of a return if the wine itself is fine but the label year is off.
Policy at a glance
- Return window
- No standard returns (issue-only replacement for wrong, missing, or damaged items)
- Return shipping
- Not applicable; wine is not shipped back, issues are resolved with a replacement or credit
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Alcohol
Can’t be returned: Wine and spirits generally cannot be returned once delivered due to alcohol shipping regulations; issues are handled case by case for wrong items, missing items, or wrong vintage
Why Picked by Wine.com earned a C-
How Picked by Wine.com compares
Top-graded Alcohol rivals — tap one for the full side-by-side.
About Picked by Wine.com
This curated arm of Wine.com is built for people who'd rather have an expert pick the bottle than scroll through thousands of options themselves — it's a guided, subscription-style extension of the country's largest online wine retailer. Because alcohol shipping is tightly regulated state by state, there's no drop-off-at-the-post-office return process like you'd get with a sweater; instead, customer service fixes problems directly.
The honest caveat: if you just don't like the taste of a bottle you were sent, that's not grounds for a refund — the safety net here is really for wrong shipments, damage, or missing items, not buyer's remorse on flavor.
What they sell
- Curated wine selections chosen by in-house experts
- Wine subscription and gifting programs
- Wine bundles by region and varietal
- Wine accessories
Frequently asked questions
What is Picked by Wine.com's return window?
No standard returns (issue-only replacement for wrong, missing, or damaged items)
Does Picked by Wine.com offer free returns?
No - fee deducted
How much does Picked by Wine.com charge for return shipping?
Not applicable; wine is not shipped back, issues are resolved with a replacement or credit
Does Picked by Wine.com charge a restocking fee?
None published
Does Picked by Wine.com extend its return window for the holidays?
None published
What items cannot be returned to Picked by Wine.com?
Wine and spirits generally cannot be returned once delivered due to alcohol shipping regulations; issues are handled case by case for wrong items, missing items, or wrong vintage
Also known as
wine.com, wine.com/picked, picked by wine.com
Return-policy data is compiled from Picked by Wine.com’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Picked by Wine.com’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.