Polite Society Return Policy
Every return window, fee, and holiday extension for Polite Society — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If your foundation shade is off, use the Shade Match Guarantee instead of a standard return — it gets you one free exchange within 21 business days without eating the $7 restocking fee that applies to regular returns.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Flat $7 shipping/restocking fee deducted from the refund; original shipping charges are non-refundable
- Free returns
- No - $7 fee deducted
- Restocking fee
- Included in the flat $7 fee deducted from refunds
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: All branded merchandise is final sale, including hoodies, makeup bags, crossbody bags, compact mirrors, and pins
Why Polite Society earned a C-
About Polite Society
A shade-inclusive foundation line is what put Polite Society on the map, and the brand backs that up with a Shade Match Guarantee that's more generous than most makeup companies offer — a free exchange if the color you picked doesn't match your skin. It's grown into a broader beauty and lifestyle brand, selling makeup alongside branded merch like hoodies and makeup bags.
One thing to flag: any of that branded merchandise, from the compact mirrors to the pins, is final sale no matter what, so treat that stuff as a keepsake purchase rather than something you can send back if you change your mind.
What they sell
- Shade-matched liquid foundation
- Complexion products like concealers and powders
- Branded merch like hoodies and makeup bags
- Beauty accessories like compact mirrors
Frequently asked questions
What is Polite Society's return window?
30 days
Does Polite Society offer free returns?
No - $7 fee deducted
How much does Polite Society charge for return shipping?
Flat $7 shipping/restocking fee deducted from the refund; original shipping charges are non-refundable
Does Polite Society charge a restocking fee?
Included in the flat $7 fee deducted from refunds
Does Polite Society extend its return window for the holidays?
None published
What items cannot be returned to Polite Society?
All branded merchandise is final sale, including hoodies, makeup bags, crossbody bags, compact mirrors, and pins
Also known as
politesociety.com, polite society beauty
Return-policy data is compiled from Polite Society’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Polite Society’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.