Quay Return Policy
Every return window, fee, and holiday extension for Quay — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
On buy-one-get-one deals, sending back only one pair gets you merchandise credit, not a refund — return both pairs together if you want cash back. Afterpay orders also can't be refunded in-store.
Policy at a glance
- Return window
- 30 days (unworn, original case and tags)
- Return shipping
- Free returns within 30 days; refunds process about 14 business days after the item is received back.
- Free returns
- Yes
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Final sale/clearance items, gift cards, prescription lenses/glasses (unless defective or the wrong prescription was made)
Why Quay earned a B+
About Quay
Sunglasses here start around $50-$65, which is the whole pitch: the brand built its name on celebrity-collab shapes at a fraction of what similar-looking designer frames cost. Quay also carries prescription-ready frames and blue-light glasses now, so it's not purely a sunglasses shop anymore.
Returns are straightforward for a fashion-accessories brand: 30 days, free, as long as tags and the case are still attached. One thing to watch — sale items are final sale, and a returned single item from a BOGO deal nets store credit instead of cash. Reviewers generally say the polarized lenses hold up fine for the price, though a few mention the plastic hinges loosening after a year or so of daily wear.
What they sell
- Sunglasses, including celebrity and influencer collaboration collections
- Prescription and blue-light-blocking eyeglasses
- Sunglass cases and eyewear accessories
- Kids' sunglasses
Frequently asked questions
What is Quay's return window?
30 days (unworn, original case and tags)
Does Quay offer free returns?
Yes
How much does Quay charge for return shipping?
Free returns within 30 days; refunds process about 14 business days after the item is received back.
Does Quay charge a restocking fee?
None
Does Quay extend its return window for the holidays?
None published
What items cannot be returned to Quay?
Final sale/clearance items, gift cards, prescription lenses/glasses (unless defective or the wrong prescription was made)
Also known as
quay.com, quay australia
Return-policy data is compiled from Quay’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Quay’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.