quip Return Policy
Every return window, fee, and holiday extension for quip — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Consumable refill shipments only get replaced if you flag a problem within 30 days of delivery, after that there's no fix even if the batch was defective, so check refills as soon as they arrive.
Policy at a glance
- Return window
- 30 days (full refund minus original shipping)
- Return shipping
- Customer pays return postage; a handling fee is deducted from the refund total; returns must be initiated through quip's self-service portal before shipping anything back
- Free returns
- No - handling fee deducted from refund
- Restocking fee
- Unspecified handling fee deducted from the refund amount
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Refill/consumable shipments (toothpaste, mouthwash, gum or mints) are not returnable - issues must be reported within 30 days of delivery for a replacement, not a refund
Time-sensitive items: Consumable refills (toothpaste, mouthwash, gum/mints): replacement only if reported within 30 days of delivery, no standard return
Why quip earned a C-
About quip
Subscription refills are the whole business model here: quip sells an electric toothbrush or water flosser for a low upfront price, then ships replacement brush heads, toothpaste, floss, and mouthwash every few months so you're not stuck remembering to restock. The brushes are simple by design, just a vibrating motor and a built-in two-minute timer, aimed at people who want better habits without a pricier smart-toothbrush learning curve.
The catch is that convenience runs on autopilot: if you forget to pause or cancel before a shipment goes out, you're paying for refills you didn't need, and the refund window on those consumables is short. Dentists and hygienists often recommend it as a starter upgrade rather than a top-tier clean, and it partners with some dental insurance plans to knock the price down further.
What they sell
- Electric toothbrushes (Smart, Rev, and kids' lines) and brush head refills
- Water flossers and flosser tip refills
- Toothpaste, mouthwash, and floss subscriptions
- Travel cases and toothbrush accessories
- Kids' oral care starter kits
Frequently asked questions
What is quip's return window?
30 days (full refund minus original shipping)
Does quip offer free returns?
No - handling fee deducted from refund
How much does quip charge for return shipping?
Customer pays return postage; a handling fee is deducted from the refund total; returns must be initiated through quip's self-service portal before shipping anything back
Does quip charge a restocking fee?
Unspecified handling fee deducted from the refund amount
Does quip extend its return window for the holidays?
None published
What items cannot be returned to quip?
Refill/consumable shipments (toothpaste, mouthwash, gum or mints) are not returnable - issues must be reported within 30 days of delivery for a replacement, not a refund
Also known as
getquip.com, quip, quipcx.zendesk.com
Return-policy data is compiled from quip’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on quip’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.