Redken Return Policy
Every return window, fee, and holiday extension for Redken — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Only buy Redken online if you actually got it from Redken.com - products bought at your salon or from an unauthorized reseller aren't eligible for a Redken.com return at all, no matter how recently you bought them.
Policy at a glance
- Return window
- 30 days (with original receipt)
- Return shipping
- Customer pays return shipping, except when an item arrived incorrectly shipped, defective, or damaged
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Products purchased from unauthorized retailers; salon-purchased Redken products (can't be returned to Redken.com)
Why Redken earned a C+
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About Redken
Salon-grade hair care is Redken's whole identity - shampoos, treatments, and color-care lines that your stylist likely already recommends, now sold direct online too. You'll find this appeals to people who want professional-strength formulas without a salon markup on every bottle. Just be careful where you actually buy it.
Redken.com only accepts returns for items purchased directly through its own site - anything from your salon or a reseller is out of luck here. You'll also cover return shipping yourself unless the bottle arrived wrong, broken, or damaged.
What they sell
- Professional shampoos and conditioners
- Hair color and toning treatments
- Styling products and heat protectants
- Scalp and hair treatment serums
Frequently asked questions
What is Redken's return window?
30 days (with original receipt)
Does Redken offer free returns?
No - fee deducted
How much does Redken charge for return shipping?
Customer pays return shipping, except when an item arrived incorrectly shipped, defective, or damaged
Does Redken charge a restocking fee?
None
Does Redken extend its return window for the holidays?
None published
What items cannot be returned to Redken?
Products purchased from unauthorized retailers; salon-purchased Redken products (can't be returned to Redken.com)
Also known as
redken.com, redken
Return-policy data is compiled from Redken’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Redken’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.