ROKA Return Policy
Every return window, fee, and holiday extension for ROKA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If your prescription lenses arrive with an error, that's covered at no cost under their lab-work guarantee - the restocking fee only applies when you're returning because you simply changed your mind, not because of a prescription mistake.
Policy at a glance
- Return window
- 30 days (100% satisfaction guarantee)
- Return shipping
- Customer pays return shipping for international orders; restocking fee applies to prescription and non-prescription eyewear returns
- Free returns
- No - $10-$30 restocking fee
- Restocking fee
- $30 for prescription eyewear, $10 for non-prescription eyewear
- Holiday extension
- None published
- Category
- Eyewear
Can’t be returned: Outlet store and final sale items, limited to exchange or store credit only
Why ROKA earned a C-
How ROKA compares
Top-graded Eyewear rivals — tap one for the full side-by-side.
About ROKA
Sport sunglasses built for triathletes and runners are ROKA's specialty, with lightweight frames and lenses engineered to stay put through sweat and motion rather than slide down your nose mid-run. It also sells prescription sport eyewear, which is a smaller, more specialized niche most sunglasses brands don't bother with. Because prescription lenses are custom-made, returning them isn't as simple as sending back a stock pair of shades - there's a real restocking fee attached, higher for prescription than non-prescription frames. It's worth it if you're an athlete who's struggled with regular sunglasses bouncing around during workouts, just know the return isn't free.
What they sell
- Sport and performance sunglasses
- Prescription sport eyewear
- Swim goggles
- Running and cycling eyewear accessories
Frequently asked questions
What is ROKA's return window?
30 days (100% satisfaction guarantee)
Does ROKA offer free returns?
No - $10-$30 restocking fee
How much does ROKA charge for return shipping?
Customer pays return shipping for international orders; restocking fee applies to prescription and non-prescription eyewear returns
Does ROKA charge a restocking fee?
$30 for prescription eyewear, $10 for non-prescription eyewear
Does ROKA extend its return window for the holidays?
None published
What items cannot be returned to ROKA?
Outlet store and final sale items, limited to exchange or store credit only
Also known as
roka.com
Return-policy data is compiled from ROKA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ROKA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.