Roots by GA Return Policy
Every return window, fee, and holiday extension for Roots by GA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Refunds are capped at whatever you paid for that month's product only - if you're on a subscription, don't expect a refund covering past shipments. Defective topicals or DNA kits get a one-time replacement, but the genetic test itself is treated as non-refundable once processed.
Policy at a glance
- Return window
- 30 days (refund request only, no physical return)
- Return shipping
- N/A - no return shipping; customer may owe shipping for a replacement
- Free returns
- No - products are not physically returnable
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Genetic tests (no refunds at all), prescription medications and topicals (due to the nature of the products, no returns are accepted, though refund requests can be made within 30 days of delivery)
Time-sensitive items: damage/defect claims must be reported within 7 days of receipt, versus the 30-day window for general refund requests
Why Roots by GA earned a C+
About Roots by GA
This one blends at-home genetic testing with prescription hair-loss treatment, so it's less a typical retailer and more a telehealth-adjacent DTC brand. Roots by GA (Genetic Arts Corp) sells a DNA test that's supposed to guide which topical formula you're prescribed, aiming for a more personalized take on minoxidil-style treatments. It's aimed at people already frustrated with generic over-the-counter hair loss products who want something tailored to their biology.
Because prescription meds and lab kits are involved, there's genuinely no way to send anything back - you can only request a refund, and only within a fairly tight window. Worth knowing going in: the genetic test itself is treated as non-refundable, so that part of the purchase is essentially final the moment you order it.
What they sell
- At-home DNA test kits for hair loss analysis
- Prescription topical hair-growth treatments
- Personalized minoxidil-based formulas
- Ongoing subscription refills
Frequently asked questions
What is Roots by GA's return window?
30 days (refund request only, no physical return)
Does Roots by GA offer free returns?
No - products are not physically returnable
How much does Roots by GA charge for return shipping?
N/A - no return shipping; customer may owe shipping for a replacement
Does Roots by GA charge a restocking fee?
None published
Does Roots by GA extend its return window for the holidays?
None published
What items cannot be returned to Roots by GA?
Genetic tests (no refunds at all), prescription medications and topicals (due to the nature of the products, no returns are accepted, though refund requests can be made within 30 days of delivery)
Also known as
rootsbyga.com, roots by ga, genetic arts corp
Return-policy data is compiled from Roots by GA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Roots by GA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.