Ross-Simons Return Policy
Every return window, fee, and holiday extension for Ross-Simons — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Gift returns come back as merchandise credit to the original purchaser, not to whoever mails it in - so if you're returning a gift, you'll want to loop in the person who bought it for you.
Policy at a glance
- Return window
- 30 days from receipt
- Return shipping
- Customer pays; $4.95 deducted if using the company's prepaid, insured label
- Free returns
- No - $4.95 fee if using Ross-Simons' return label (includes insurance)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Merchandise altered by an outside jeweler; damaged merchandise
Why Ross-Simons earned a C+
About Ross-Simons
Catalog shopping never really died at this jewelry retailer - Ross-Simons still leans on that direct-mail, always-on-sale energy even as an online store. It specializes in sterling silver, gemstone, and gold jewelry at prices well below department-store markups, plus a solid selection of watches and home decor. Shoppers tend to be looking for gift-worthy pieces or affordable versions of classic styles rather than fine-jewelry investment pieces.
One thing to watch: if a piece gets resized or altered by a jeweler outside the company, it's no longer returnable, so get any sizing done through Ross-Simons if you think you might send it back. Using their own prepaid label costs a flat $4.95, which isn't bad for insured shipping on jewelry.
What they sell
- Sterling silver and gold jewelry
- Gemstone rings, earrings, and necklaces
- Watches from various brands
- Home decor and tableware
Frequently asked questions
What is Ross-Simons's return window?
30 days from receipt
Does Ross-Simons offer free returns?
No - $4.95 fee if using Ross-Simons' return label (includes insurance)
How much does Ross-Simons charge for return shipping?
Customer pays; $4.95 deducted if using the company's prepaid, insured label
Does Ross-Simons charge a restocking fee?
None published
Does Ross-Simons extend its return window for the holidays?
None published
What items cannot be returned to Ross-Simons?
Merchandise altered by an outside jeweler; damaged merchandise
Also known as
ross-simons.com, ross simons
Return-policy data is compiled from Ross-Simons’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Ross-Simons’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.