Rothy's Return Policy
Every return window, fee, and holiday extension for Rothy's — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Mail-in exchanges are free even though mail-in refunds cost $7.99 - if you just need a different size, exchanging rather than returning-and-rebuying saves you that fee entirely.
Policy at a glance
- Return window
- 30 days from delivery (unworn, tags attached)
- Return shipping
- Free for exchanges and in-store/Happy Returns drop-off; $7.99 deducted for mail-in refunds
- Free returns
- Yes (in-store or Happy Returns); No - $7.99 fee for mail-in refunds
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Footwear
Can’t be returned: Gift cards, gift-with-purchase items, items marked final sale, certain promotional items
Why Rothy's earned a B-
About Rothy's
Those machine-washable flats made from recycled plastic bottles you keep seeing on commutes and playgrounds - that's Rothy's. It built its name on knit, 3D-printed flats and sneakers that can go in the washing machine, which is a real point of difference from most flats that fall apart after one spill. The customer base skews toward people who want one comfortable, low-maintenance shoe to wear on repeat rather than a rotating shoe wardrobe.
Sizing tends to run slightly narrow per a lot of customer feedback, so it's worth checking their fit guide before ordering if you have wider feet. Returns are genuinely easy either way you go: free in-store or through Happy Returns, or a flat $7.99 if you want to mail it back yourself for a refund.
What they sell
- Knit flats made from recycled plastic bottles
- Washable sneakers and loafers
- Tote bags and totes made from ocean plastic
- Kids' shoes
Frequently asked questions
What is Rothy's's return window?
30 days from delivery (unworn, tags attached)
Does Rothy's offer free returns?
Yes (in-store or Happy Returns); No - $7.99 fee for mail-in refunds
How much does Rothy's charge for return shipping?
Free for exchanges and in-store/Happy Returns drop-off; $7.99 deducted for mail-in refunds
Does Rothy's charge a restocking fee?
None
Does Rothy's extend its return window for the holidays?
None published
What items cannot be returned to Rothy's?
Gift cards, gift-with-purchase items, items marked final sale, certain promotional items
Also known as
rothys.com, rothy's, rothys
Return-policy data is compiled from Rothy's’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Rothy's’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.