RTA Outdoor Living Return Policy
Every return window, fee, and holiday extension for RTA Outdoor Living — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Custom outdoor kitchens carry a 50% restocking fee - nearly double the standard rate - so confirm every spec before ordering anything custom, since even an unopened custom piece is expensive to send back.
Policy at a glance
- Return window
- 20 days from delivery (unopened/unused, restocking fee applies)
- Return shipping
- Customer pays; refunds exclude original shipping and handling charges
- Free returns
- No - fee deducted
- Restocking fee
- 20% on unopened appliances, 40% on opened appliances, 25% on standard kitchens/fire features, 50% on custom kitchens/fire features
- Holiday extension
- None published
- Category
- Outdoor
Can’t be returned: Items that can no longer be sold in new condition
Why RTA Outdoor Living earned a D+
About RTA Outdoor Living
Outdoor kitchens and fire features are a big investment, and RTA Outdoor Living sells the kind of stainless steel grill islands and fire pits people plan a backyard renovation around. It's a specialty retailer rather than a big-box store, dealing in bulky, often custom-configured outdoor living equipment that ships freight rather than in a standard box. Buyers here tend to be homeowners mid-renovation working with a landscaper or contractor, not impulse shoppers.
Given how heavy and custom this stuff gets, the restocking fees scale accordingly - up to half the price on a custom kitchen, even unopened. It's worth getting every measurement and spec locked down with their team before ordering, because the returns math on big appliances gets expensive fast.
What they sell
- Stainless steel outdoor kitchen islands
- Built-in grills and appliances
- Fire pits and fire features
- Custom outdoor kitchen configurations
Frequently asked questions
What is RTA Outdoor Living's return window?
20 days from delivery (unopened/unused, restocking fee applies)
Does RTA Outdoor Living offer free returns?
No - fee deducted
How much does RTA Outdoor Living charge for return shipping?
Customer pays; refunds exclude original shipping and handling charges
Does RTA Outdoor Living charge a restocking fee?
20% on unopened appliances, 40% on opened appliances, 25% on standard kitchens/fire features, 50% on custom kitchens/fire features
Does RTA Outdoor Living extend its return window for the holidays?
None published
What items cannot be returned to RTA Outdoor Living?
Items that can no longer be sold in new condition
Also known as
rtaoutdoorliving.com, rta outdoor living
Return-policy data is compiled from RTA Outdoor Living’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on RTA Outdoor Living’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.