RTIC Return Policy
Every return window, fee, and holiday extension for RTIC — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's no formal exchange process - you return for a refund and place a brand-new order for the size or color you actually want, so if you're chasing a specific color before it sells out, order the replacement immediately rather than waiting on your refund first.
Policy at a glance
- Return window
- 30 days from delivery
- Return shipping
- Free for standard returns; refused deliveries charged the greater of $10 or 15% of order value
- Free returns
- Yes (under $500 order value)
- Restocking fee
- 15% on orders with a retail value of $500 or more
- Holiday extension
- Items shipped between November 1 and December 31 can be returned until January 31
- Holiday deadline
- Jan 31, 2027
- Category
- Outdoor
Can’t be returned: MyRTIC personalized products, items sold by the case
Holiday purchase window: Nov 1, 2026 → Dec 31, 2026
Why RTIC earned a B-
About RTIC
Coolers that can survive being run over by a truck built RTIC's reputation as the budget-friendly answer to premium hard-sided coolers. It's grown well beyond coolers into insulated tumblers, drinkware, and soft coolers, all pitched as rugged, outdoor-ready gear at a noticeably lower price than the big-name competitor everyone compares it to. You'll see it in truck beds and at tailgates more than in a kitchen cabinet.
Big orders over $500 carry a real restocking fee if you send them back, so that's worth knowing if you're outfitting a whole camp or office with drinkware. Personalized MyRTIC items are final sale the moment you customize them, so double-check names and monograms before confirming.
What they sell
- Hard-sided and soft-sided coolers
- Insulated tumblers and bottles
- Personalized MyRTIC drinkware
- Backpacks and outdoor gear
Frequently asked questions
What is RTIC's return window?
30 days from delivery
Does RTIC offer free returns?
Yes (under $500 order value)
How much does RTIC charge for return shipping?
Free for standard returns; refused deliveries charged the greater of $10 or 15% of order value
Does RTIC charge a restocking fee?
15% on orders with a retail value of $500 or more
Does RTIC extend its return window for the holidays?
Items shipped between November 1 and December 31 can be returned until January 31
What items cannot be returned to RTIC?
MyRTIC personalized products, items sold by the case
Also known as
rticoutdoors.com, rtic, rtic coolers
Return-policy data is compiled from RTIC’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on RTIC’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.