Ruggable Return Policy
Every return window, fee, and holiday extension for Ruggable — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's no exchange program at all - you have to return the rug outright and place a brand-new order for a different size or design, so budget for both transactions if you're unsure about sizing.
Policy at a glance
- Return window
- 30 days from delivery
- Return shipping
- Return shipping fees deducted from the original sale price (fee scales with rug size)
- Free returns
- No - fee deducted
- Restocking fee
- None separate from the return shipping deduction
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Sample sale items and sample swatches; items from third-party retailers; items damaged by improper care
Why Ruggable earned a C+
About Ruggable
Machine-washable rugs are the entire premise here - Ruggable's two-piece system pairs a grippy pad with a removable, washable top cover, aimed squarely at pet owners and parents tired of ruining rugs. It's grown into a go-to for anyone who wants a stain-prone entryway or kitchen rug without the dry-cleaning hassle of a traditional rug. The pattern selection leans trendy and frequently refreshed, so shoppers often come back for a new design each season.
Condition standards on returns are strict: no pet hair, no dirt, no signs of washing or wear. And since there's no exchange option, sizing mistakes mean a full return-and-rebuy rather than a simple swap, which adds a bit of friction if you guess wrong on dimensions.
What they sell
- Two-piece washable rugs with removable covers
- Runners and area rugs in rotating print designs
- Rug pads
- Outdoor washable rugs
Frequently asked questions
What is Ruggable's return window?
30 days from delivery
Does Ruggable offer free returns?
No - fee deducted
How much does Ruggable charge for return shipping?
Return shipping fees deducted from the original sale price (fee scales with rug size)
Does Ruggable charge a restocking fee?
None separate from the return shipping deduction
Does Ruggable extend its return window for the holidays?
None published
What items cannot be returned to Ruggable?
Sample sale items and sample swatches; items from third-party retailers; items damaged by improper care
Also known as
ruggable.com, ruggable
Return-policy data is compiled from Ruggable’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Ruggable’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.