Sabai Return Policy
Every return window, fee, and holiday extension for Sabai — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You only get one return per product type per household - so if a sofa doesn't work out, you can't order it again in a different color hoping for better luck on the second return.
Policy at a glance
- Return window
- 30 days from delivery (furniture only, not home decor)
- Return shipping
- $50 return pickup fee deducted from refund; additional $50 if new boxes are required; original shipping non-refundable
- Free returns
- No - $50 return pickup fee deducted (plus $50 more if new packaging is needed)
- Restocking fee
- None separate from the $50 pickup fee (and possible $50 repackaging fee)
- Holiday extension
- None published
- Category
- Furniture
Can’t be returned: Home decor orders (final sale), Repair Don't Replace program orders (final sale)
Why Sabai earned a C+
About Sabai
Sustainability is baked into the sales pitch at Sabai - the furniture brand uses recycled ocean plastic in its fabrics and runs a repair program instead of just tossing broken pieces, positioning itself against fast-furniture brands that treat couches as disposable. The modular sofa and chair designs are meant to be easy to reconfigure or repair rather than replace outright. It appeals to shoppers who want a stylish, direct-to-consumer sofa but care about the environmental angle too.
Returned furniture gets resold through an official Open Box program rather than scrapped, which is a nice touch, but the $50 pickup fee (plus another possible $50 for repackaging) adds up on big furniture. Home decor items are final sale outright, so that's not a category to order on a whim.
What they sell
- Modular sofas and sectionals
- Accent chairs
- Recycled ocean-plastic upholstery fabrics
- Home decor accents (final sale)
Frequently asked questions
What is Sabai's return window?
30 days from delivery (furniture only, not home decor)
Does Sabai offer free returns?
No - $50 return pickup fee deducted (plus $50 more if new packaging is needed)
How much does Sabai charge for return shipping?
$50 return pickup fee deducted from refund; additional $50 if new boxes are required; original shipping non-refundable
Does Sabai charge a restocking fee?
None separate from the $50 pickup fee (and possible $50 repackaging fee)
Does Sabai extend its return window for the holidays?
None published
What items cannot be returned to Sabai?
Home decor orders (final sale), Repair Don't Replace program orders (final sale)
Also known as
sabai.design, sabai
Return-policy data is compiled from Sabai’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Sabai’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.