Sally Beauty Return Policy
Every return window, fee, and holiday extension for Sally Beauty — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Credit refunds can take up to two full billing cycles to post, so if you're returning something before a big purchase on the same card, don't count on the refund landing in time.
Policy at a glance
- Return window
- 28 days from shipment date
- Return shipping
- Not specified for mail returns; free at Sally Beauty store locations
- Free returns
- In-store only (online returns ship at customer's cost)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Customized products
Why Sally Beauty earned a B
About Sally Beauty
Professional-grade hair color and salon tools at drugstore-adjacent prices are what keep Sally Beauty's aisles packed with both everyday shoppers and working stylists. It's one of the biggest dedicated beauty-supply chains in the country, stocking the kind of bleach, developer, and clipper brands that are normally only sold to licensed professionals. Home hair-colorists doing their own root touch-ups are just as common a customer here as salon owners restocking supplies.
The 28-day window is a bit longer than the standard 30 days you'd expect elsewhere, counted from your ship date rather than delivery. Custom orders - anything personalized - are final sale, so that's not the place to take a chance if you're unsure.
What they sell
- Professional hair color and bleach
- Salon tools (clippers, flat irons, dryers)
- Nail care and acrylic supplies
- Hair extensions and wigs
Frequently asked questions
What is Sally Beauty's return window?
28 days from shipment date
Does Sally Beauty offer free returns?
In-store only (online returns ship at customer's cost)
How much does Sally Beauty charge for return shipping?
Not specified for mail returns; free at Sally Beauty store locations
Does Sally Beauty charge a restocking fee?
None published
Does Sally Beauty extend its return window for the holidays?
None published
What items cannot be returned to Sally Beauty?
Customized products
Also known as
sallybeauty.com, sally beauty, sally beauty supply
Return-policy data is compiled from Sally Beauty’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Sally Beauty’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.