Sanctuary Return Policy
Every return window, fee, and holiday extension for Sanctuary — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Skip the refund route if you're on the fence - opting for an exchange or store credit gets you a free return label, while a refund to your card means paying return shipping yourself unless you bought the $1.98 protection add-on.
Policy at a glance
- Return window
- 30 days (60 days for holiday purchases)
- Return shipping
- Free for exchanges or store credit; refunds to original payment require customer-paid shipping unless the $1.98 shipping protection was purchased at checkout
- Free returns
- Yes (exchanges & store credit only)
- Restocking fee
- None
- Holiday extension
- Orders placed between November 15 and January 1 get an extended 60-day return window
- Category
- Fashion
Can’t be returned: All final sale items, worn or soiled swimwear (sanitary liner must be intact), items bought through resellers or other retailers
Holiday purchase window: Nov 15, 2026 → Jan 1, 2027
Why Sanctuary earned a A-
How Sanctuary compares
Top-graded Fashion rivals — tap one for the full side-by-side.
About Sanctuary
Sanctuary built its following on easy, wear-anywhere basics that don't feel like basics - the kind of denim and knitwear you reach for on repeat rather than save for an occasion. It's the sort of brand that shows up in your closet without you quite remembering buying five of the same top.
You'll find shoppers here who want something a step above fast fashion but aren't looking to spend luxury money. Worth knowing before you order: swimwear has to come back with its hygienic liner intact and unworn, so this isn't a try-it-in-the-pool situation.
What they sell
- Denim in a range of washes and fits
- Everyday knit tops and sweaters
- Dresses for both casual and dressier occasions
- Swimwear and cover-ups
Frequently asked questions
What is Sanctuary's return window?
30 days (60 days for holiday purchases)
Does Sanctuary offer free returns?
Yes (exchanges & store credit only)
How much does Sanctuary charge for return shipping?
Free for exchanges or store credit; refunds to original payment require customer-paid shipping unless the $1.98 shipping protection was purchased at checkout
Does Sanctuary charge a restocking fee?
None
Does Sanctuary extend its return window for the holidays?
Orders placed between November 15 and January 1 get an extended 60-day return window
What items cannot be returned to Sanctuary?
All final sale items, worn or soiled swimwear (sanitary liner must be intact), items bought through resellers or other retailers
Also known as
sanctuaryclothing.com
Return-policy data is compiled from Sanctuary’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Sanctuary’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.